Salesforce Support Engineer

November 25

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Reagan Gold Group

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Finance • B2C

Reagan Gold Group is a Los Angeles–based precious metals and wealth-preservation company that helps consumers buy physical gold and silver, set up Gold IRAs and perform 401(k) rollovers into precious metals, and offers education on using bullion as a hedge against inflation. The firm emphasizes discreet, insured shipping, a buy-back program, and retirement-focused services aimed at protecting purchasing power and building intergenerational wealth. They provide consumer-facing resources (free guides, educational content, quizzes) and customer support for purchasing, storage, and liquidation of precious metals.

11 - 50 employees

Founded 2021

💸 Finance

👥 B2C

📋 Description

• Assist the lead tech manager in designing, building, and maintaining Salesforce applications • Support development of custom solutions using Apex, Lightning Web Components, Visualforce, and Integrations • Troubleshoot technical and functional issues, ensuring minimal disruption to business operations in collaboration with the tech team • Configure and optimise Salesforce to meet evolving business needs (fields, objects, permissions, automations) • Collaborate with internal stakeholders to gather requirements and translate them into practical, scalable solutions • Apply best practices, scalability measures, and security standards consistently • Provide system support, documentation, and share knowledge with the wider team • Maintain a flexible and responsive approach to availability to address urgent matters when required

🎯 Requirements

• Proven experience with Salesforce in a development and/or administration capacity • Knowledge of Apex, Lightning, and API integrations • Strong understanding of Salesforce configuration, workflows and process automation • Excellent troubleshooting and analytical skills • Strong communication skills with the ability to explain technical concepts clearly • Salesforce certifications (Administrator, Platform Developer, or equivalent) are advantageous but not required • Proven ability to work effectively in a remote environment

🏖️ Benefits

• 401(k) matching • Competitive salary • Health insurance