Team Lead, Enterprise Customer Success – Hospital

🕒 October 16

🇩🇪 Germany – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Recare

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 Venture Round on 2022-12

Healthcare • Healthcare Insurance • SaaS

Recare is a digital platform that provides efficient discharge management solutions for hospitals, nursing homes, rehabilitation centers, and home care companies. It facilitates a seamless transition from hospital to aftercare by managing and coordinating patient care efficiently through digital processes. Recare aims to optimize patient discharge processes, reduce costs, save time, and enhance the overall patient care experience. Their platform is utilized across a wide range of healthcare providers, enabling encrypted communication and integration with existing systems. It's recognized and supported by European regional development funds and leading healthcare institutions.

📋 Description

• Build and lead the Enterprise Hospital Success team • Own retention, adoption, and expansion, including renewals and cross-sell, for strategic hospital customers • Establish a high-touch engagement model for university hospitals and hospital groups • Manage 3–4 direct reports, including hiring, coaching, and performance management • Manage the enterprise customer segment comprising 200–250 accounts and establish clear responsibilities, account plans, and KPIs • Drive the commercial management of the existing business from opportunity identification through close in collaboration with Sales • Build scalable processes, playbooks, and workflows for Enterprise Customer Success • Conduct QBRs, manage executive stakeholders, and oversee escalation and renewal processes • Collaborate with Sales, Implementation/Launch, Support, Product, and Engineering • Feed customer feedback into the platform roadmap and ensure seamless handoffs • Translate new AI products into value cases, adoption strategies, and expansion opportunities

🎯 Requirements

• More than 5 years of leadership and team management experience, ideally building or reshaping Customer Success or Account teams • Proven experience in Enterprise Customer Success Management, including responsibility for renewals, upselling, and cross-selling with complex B2B customers • Familiarity with the hospital market, hospital structures, decision-making processes, hospital information systems (HIS)/IT landscapes, and clinical workflows • Comfortable using AI tools and understanding the dynamics of AI-powered products • Strong process and workflow expertise, with the ability to build scalable structures and measure success • Agile, curious, and hands-on in learning and taking on new topics • Confident executive-level communication with senior leadership, CIOs, and medical directors • German at C1/C2 level and English proficiency • Legally authorized to work in Germany/the EU

🏖️ Benefits

• Flexible working: remote-friendly, Berlin office, and workation options • Modern tech stack • Professional development budget • Clear career development opportunities

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