German-Speaking Customer Support Specialist

🕒 September 11

🇵🇹 Portugal – Remote

💵 €920 / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Recruityard

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🎯 Recruiter

🤝 B2B

Recruitment • B2B

<Recruityard> is a specialized recruitment agency that connects skilled professionals with employers across multiple European markets. The company emphasizes personalized candidate matching, career support content, and end-to-end hiring services for employers, positioning itself as a partner in talent acquisition and career development.

📋 Description

• Support German-speaking customers via phone, email and chat • Assist with account management, billing and service-related enquiries • Troubleshoot and resolve customer issues efficiently • Provide guidance on products, services and platform features • Deliver a high standard of customer care in every interaction • Escalate complex cases to the appropriate teams when required • Gather customer feedback and contribute to service improvements

🎯 Requirements

• Fluent German and English (minimum C2 level) • Previous experience in customer support, customer service or contact centre environments is an advantage • Strong communication and interpersonal skills • Excellent problem-solving abilities and attention to detail • Comfortable working with digital tools and technology • Positive, customer-focused mindset • Ability to perform well in a fast-paced environment • Availability required for public holidays when scheduled

🏖️ Benefits

• Permanent contract after 6 months • Language Allowance (German + English): €500 • Fixed Bonus: €150 (Multiskill Bonus) • Performance Bonus: Up to €360 • Assiduity Allowance: €110 • Flex Work Allowance: €60 • Meal Allowance: €10.20 per working day (approximately €214/month) • Work on public holidays is compensated with additional payment • Fully remote work in Portugal mainland • Private health insurance • Paid training • International and multicultural working environment • Career progression opportunities within a global organisation • Ongoing coaching, training and professional development • Stable project with long-term growth potential