Customer Service Trainer, English-Speaking

🕒 August 14

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Workster

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Workster is a recruitment platform focused on matching candidates with diverse job opportunities across various industries. With a commitment to boosting international careers, Workster partners with leading companies in sectors like technology, customer service, and business process outsourcing to help individuals find their next big career move. The platform emphasizes multilingual support and remote work options, catering to a global workforce.

📋 Description

• Deliver engaging onboarding and training programs for new employees • Conduct product, process, systems, and customer service training • Organize refresher sessions and ongoing development activities • Coach employees and provide constructive, actionable feedback • Evaluate training progress through assessments and performance monitoring • Identify knowledge gaps and create targeted training solutions • Maintain and update training materials as processes evolve • Work closely with Team Leaders, Quality Analysts, and Operations to improve performance • Track training results and prepare relevant reports

🎯 Requirements

• Fluent English (C1 or above) • Previous experience as a Trainer, Coach, Senior Agent, or similar role within a BPO/customer service environment • Strong presentation, communication, and facilitation skills • Confident delivering training to groups and individuals • Good understanding of customer service processes and KPIs • Ability to provide constructive feedback and motivate others • Strong organizational and time-management skills • Comfortable using Microsoft Office, presentation tools, and digital learning platforms • Positive, proactive, and people-oriented approach

🏖️ Benefits

• Competitive remuneration package • Stable full-time employment • Professional onboarding and continuous development • Opportunity to directly influence employee growth and operational performance • Career progression within an international organization • Dynamic and multicultural working environment • Employee benefits and wellbeing initiatives • Continuous learning and professional development opportunities