Customer Success Manager

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October 29

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Recyda GmbH

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SaaS • Environmental Services

Recyda GmbH is a technology company focused on providing sustainability management solutions for the packaging industry. It offers software tools to analyze packaging recyclability, calculate EPR fees and plastic taxes, and manage packaging data according to various national and international standards. Its solutions help companies optimize packaging portfolios, comply with regulations, and move towards environmental sustainability.

11 - 50 employees

Founded 2020

☁️ SaaS

💰 Seed Round on 2023-03

📋 Description

• Collaborate closely with our Customer Success and Product teams • Lead software integration projects and help shape the future of our innovative solutions • Establish a trusted advisor relationship with each assigned customer • Map out customers' "as is" and "to be" business processes • Develop and expand your accounts by driving product adoption • Practice value engineering with our customers • Foster team collaboration and help increase team expertise

🎯 Requirements

• 2+ years of experience in a customer-facing role in the B2B SaaS industry (or related business), preferably in the domain of Enterprise Resource Planning or Product Lifecycle Management • Experience in the packaging industry is a plus • Strategic problem-solving skills with the ability to translate business requirements into business value • Strong communication skills including written, analytical, presentation, and verbal • Highly motivated self-starter with the ability to work independently as well as part of a team in a fast paced environment • Strong customer- and goal-orientation with a high degree of initiative and motivation • Excellent written and verbal communication skills in English and German (additional language skills are beneficial)

🏖️ Benefits

• Flexible work arrangements (remote or hybrid possible) • Work from our modern and bright office in Freiburg