Technical Account Manager – Ansible

🕒 August 6

🐊 Florida, North Carolina, +2 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $96.4k - $154.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

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Red Hat

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1993

🏢 Enterprise

💰 Corporate Round on 1999-03

Enterprise • Cloud

Red Hat is a leading provider of enterprise open source software solutions, helping companies worldwide to build and deploy applications across hybrid cloud infrastructures. With a strong focus on developing secure, stable, and innovative technologies, Red Hat offers a broad portfolio including products like Red Hat Enterprise Linux, Red Hat OpenShift, and Red Hat Ansible Automation Platform. These products support IT services on any infrastructure efficiently. Trusted by more than 90% of the U. S. Fortune 500, Red Hat empowers organizations to modernize their IT environments, leveraging open source communities to drive technological advancement.

📋 Description

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams • Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation • Rapidly learn and stay current with container orchestration, registries, build strategies, microservices, and automation environments • Provide Ansible Automation Platform implementation and usage expertise • Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams • Understand the customer's technical infrastructure, environments, hardware, and product usage • Investigate and respond to support requests through online, phone, video, and chat channels • Provide strategic advice on current and future Red Hat products and solutions • Manage customer cases and maintain clear, concise documentation • Collaborate with engineering, R&D, product management, and technical support teams • Create and maintain technical documentation for issue resolution and knowledge sharing • Manage and grow customer relationships through relationship-based support • Visit customer sites as needed and ensure an exceptional service experience

🎯 Requirements

• Enterprise-level engineering background with prior customer experience in technical support, software development or engineering, or quality assurance • Experience with Ansible Automation Platform and similar automation technologies, including Chef, Puppet, and SaltStack • Broad knowledge of automation practices and principles • Experience with configuration management, application deployment, and infrastructure orchestration technologies • Ability to manage and grow existing customer relationships through proactive, relationship-based support • Outstanding verbal and written communication skills • Ability to convey complex information clearly and concisely to customers • Ability to manage multiple issues and projects • Bachelor's degree in a technology-related discipline; computer science or engineering is an advantage • Experience with Docker, Podman, and Kubernetes • Linux system administration experience, preferably Red Hat Enterprise Linux or a derivative • Experience working in automation environments • Software engineering background and experience with RPM-based Linux technologies • Experience deploying applications in cloud environments • Experience developing containerized applications • Familiarity with Git or SVN • Prior technical leadership or mentorship experience • Current Security certification, such as CISSP or CompTIA+ • Current Red Hat Certified Engineer (RHCE) certification

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Employee stock purchase plan • Family planning reimbursement • Tuition reimbursement • Transportation expense account • Employee assistance program • Bonus, commission, and/or equity eligibility may apply • Flexible work environments, including fully remote, depending on role requirements