Customer Success Manager

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October 25

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ReflexAI

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Artificial Intelligence • eCommerce • Education

ReflexAI is a company that specializes in equipping human support and contact centers with scalable AI tools designed for advanced roleplay simulations and intelligent quality assurance. Their innovative AI-driven training solutions enhance communication, empathy, and problem-solving skills among team members in real-world scenarios, particularly focusing on crisis management and customer service interactions. The platform provides automated, data-driven feedback and quality assurance insights to optimize team performance and improve outcomes in high-stakes conversations.

11 - 50 employees

Founded 2022

🤖 Artificial Intelligence

🛍️ eCommerce

📚 Education

📋 Description

• Manage customer relationships across all stages including initial onboarding, implementation, and ongoing utilization of ReflexAI tools • Understand nuanced customer needs and operating situations • Ensure ReflexAI delivers on all commitments for assigned customers • Build and maintain trust-based relationships with customer stakeholders • Collaborate closely with cross-functional teams to represent customer needs • Provide clear and proactive communication with customers • Surface and synthesize customer feedback to inform internal priorities • Contribute to refining customer success processes and resources

🎯 Requirements

• Significant experience (typically 3+ years) in customer success, technology implementation, or account management • Ability to communicate clearly and efficiently in a wide range of modalities • Excited to work with a wide range of external organizations • Ability to synthesize a large amount of information and distill priorities • Ability to think through processes with effectiveness, efficiency, scalability, and ease of use • Open-mindedness and willingness to consider other perspectives

🏖️ Benefits

• Generous retirement, equity, healthcare, and PTO policies • Flexibility to work remotely from anywhere in the United States