Senior Account Manager

🕒 May 5

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refurbed

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

🛒 Retail

☁️ SaaS

💰 Series C on 2023-11

eCommerce • Retail • SaaS

refurbed is an online marketplace that specializes in selling refurbished electronics, including smartphones, laptops, tablets, and various accessories. Committed to sustainability, refurbed ensures that all devices undergo a thorough refurbishment process to meet high quality standards, offering a minimum 12-month warranty on each product. The company promotes environmentally-friendly practices by encouraging the reuse of technology and minimizing electronic waste, making it a preferred choice for eco-conscious consumers.

📋 Description

• Take ownership of a defined seller portfolio, with a focus on growing accounts and unlocking new opportunities across countries, categories, and products • Build and maintain strong relationships with sellers, acting as their trusted partner while always representing refurbed’s position • Serve as a problem-solver and advocate for your accounts, collaborating with internal teams to identify solutions and drive innovation • Ensure a smooth operational setup and ongoing performance by guiding sellers through our marketplace processes and working closely with cross-functional teams • Analyze performance and identify growth levers, helping sellers to maximize their potential on the platform • Be part of an international, dynamic, and hands-on team with flat hierarchies and direct engagement with leadership to drive strategic initiatives

🎯 Requirements

• You hold a university degree, with at least 5 years of experience in Account Management, ideally with marketplace businesses • You command German and English at professional level and can negotiate in both languages at c-level • Proven experience in managing and growing accounts, driving performance improvements, and coordinating operational projects with a hands-on mentality and entrepreneurial mindset • You are passionate about working with people and can effectively communicate, influence, and build trust with stakeholders at different levels • You bring a tech and AI-first mindset to your approach, coupled with strong critical thinking skills • You are resilient, learning from setbacks without losing momentum, and bring a structured, analytical approach to problem-solving

🏖️ Benefits

• You'll have access to a dedicated learning budget within your department to support your growth, whether it's courses, conferences, or other learning opportunities that matter to you. • We partner with Likeminded, offering you private sessions with experts for your personal growth and mental health. • We frequently host internal workshops, allowing our teams to further develop their skills in different areas and enhancing collaboration across departments. • We care about a healthy work/life balance. We not only function and support a fully remote setting but also offer the possibility to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry little buddy too 😊 • You will also be invited to take part in our office weeks, happening three times a year, where you will have the chance to work side by side with your colleagues and enjoy the team-building events and on-site workshops.