Technical Solutions Associate

Job not on LinkedIn

🕒 October 1

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 Solutions Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Relay Robotics

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

Relay Robotics is a company that specializes in autonomous delivery robots designed specifically for hospitals and hotels. These robots support staff in mundane tasks, enhancing efficiency and employee satisfaction while also improving patient outcomes and customer service. Relay delivery robots can navigate complex environments and ensure safe transportation of items, thereby addressing staffing challenges and reducing operational costs.

📋 Description

• Support new hospital deployments from pre-installation planning through go-live • Assist with site readiness, network requirements, robot configuration, mapping, workflow validation, and go-live preparation • Provide onsite technical support during installations, upgrades, and customer deployments • Validate robot operation in live hospital environments, including route testing, elevator usage, door integrations, RFID workflows, and customer acceptance testing • Investigate technical issues involving robots, site infrastructure, cloud services, integrations, and customer environments • Diagnose issues using robot logs, bagfiles, telemetry, and cloud service logs • Support L2/L3 escalations under senior technical guidance • Troubleshoot Linux systems, networking, WiFi, cloud connectivity, databases, and integration workflows • Join customer discovery, planning, and deployment calls • Support workflow analysis, site documentation, configuration planning, customer training, go-live activities, and early adoption • Contribute to installation playbooks, troubleshooting guides, checklists, training materials, and internal documentation • Document lessons learned and identify process improvements • Take on cross-functional operational projects spanning Support, Field Operations, Solutions, Customer Success, Sales, Product, or Engineering • Evaluate, improve, or administer internal systems used for deployments, support operations, customer communication, or reporting • Independently complete a Relay Platform upgrade and provide onsite technical support for installations within the first six months

🎯 Requirements

• 0–3 years of experience in a technical, operations, support, implementation, software, IT, field services, or solution delivery role • Technical foundation in computer science, information systems, engineering, IT, or a related field • Comfort with Linux command line usage and basic file system navigation • Basic understanding of networking concepts such as IP addresses, DHCP, DNS, ports, firewalls, WiFi, and VPNs • Experience with Python or another scripting/programming language • Basic familiarity with databases, logs, APIs, or cloud-connected systems • Familiarity with cloud services such as AWS, GCP, or Azure • Strong written and verbal communication skills • Ability to work directly with both technical and non-technical stakeholders • Willingness to travel 20–40% to customer sites • Ability to work professionally in hospital and healthcare environments • Curiosity, ownership, and willingness to learn complex systems independently

🏖️ Benefits

• Full-time employment • Remote work arrangement • Opportunity to work with a collaborative, passionate, and smart team • Opportunity to play a key role in scaling innovative healthcare robotics technology • Dynamic, mission-driven culture • Equal opportunity employer