Clinic Services Coordinator

🔥 5 minutes ago

🇬🇧 United Kingdom – Remote

💵 £27k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Releaf

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🏥 Healthcare

💊 Pharmaceuticals

💰 $6.7M Series B on 2024-02

Healthcare • Pharmaceuticals

Releaf is a UK-based medical cannabis clinic that helps patients access prescribed THC-rich cannabis therapies. It provides expert consultations (chat support Mon–Fri), guides new patients through eligibility and how treatment works, offers starter kits and delivery-to-door services, and publishes patient stories, research, legal and educational content focused on medical cannabis for a wide range of conditions (chronic pain, neurological disorders, mental health, cancer support, etc. ). The organisation positions itself as a clinical and educational resource shaping the UK medical cannabis sector.

📋 Description

• Support patients and clinicians across the eligibility process in line with policies • Prepare and issue patient letters, working with clinicians to ensure accuracy and timely delivery • Support clinic capacity planning to match capacity with patient demand • Reschedule appointments while minimising patient disruption • Request and chase medical records and GP summaries for patient assessments • Manage the clinic admin inbox and respond to or route clinician queries • Maintain accurate, up-to-date patient records and support record-keeping audits • Track clinic metrics including appointment utilisation, cancellations and non-attendance • Support clinician onboarding administration, including collecting registration, indemnity and DBS documents • Support subject access requests and complaints administration • Maintain letter templates and clinic admin processes and suggest improvements • Work closely with clinicians, patient support and operations teams to ensure accurate, timely communication

🎯 Requirements

• At least 2 years’ experience in an administrative role in a healthcare setting, such as a GP practice, hospital or private clinic • Excellent attention to detail, particularly when handling patient information and preparing letters • Clear, professional written communication • Friendly, empathetic approach with patients • Strong organisational skills and ability to manage competing priorities, including short-notice changes • Good understanding of patient confidentiality and data protection (UK GDPR) • Confident using clinical or practice management systems • Comfortable picking up new tools

🏖️ Benefits

• Flexible working • Personalised training and development • Private health insurance • Employee Assistance Programmes • Access to employee perks • Releaf staff patient benefits • Informal remote meeting as part of the application process • Reasonable adjustments throughout the recruitment process

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