Channel Support Coordinator

Job not on LinkedIn

🔥 14 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iTS: Info Technology Supply Ltd.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

iTS: Info Technology Supply Ltd. is a UK-based IT and print solutions provider with more than 35 years’ experience delivering software and hardware to organisations and resellers. The company develops and maintains in-house software (including cloud IDP and management platforms), supplies print/copy/scan hardware, and offers managed print services, document processing, classroom and desktop management, and reseller support across sectors such as education, libraries, legal and finance. iTS combines global reach with local expertise and focuses on B2B partnerships and reseller channels.

📋 Description

• Monitor and manage the cluster shared inbox and ticketing system, triaging, acknowledging, and resolving partner enquiries within defined SLA timeframes • Handle first-line commercial queries from resellers and partners regarding licensing models, product compatibility, pricing structures, and promotional terms • Escalate technical or complex pre-sales queries to Channel Managers or presales resources with clear context and history • Maintain accurate CRM records and audit trails for interactions, active deals, pending orders, and renewal pipelines • Identify recurring query patterns and flag opportunities for partner training or knowledge-base improvement • Prepare accurate commercial quotations using current vendor pricing, promotional offers, and partner tier discounts • Process quotations through appropriate pricing tools and store outputs correctly in CRM • Support sales order processing, verify order completeness, and coordinate with back-office, finance, and operations teams • Act as a responsive point of contact for resellers and partners and cover for the Channel Manager when unavailable • Support ISO 9001 / ISO 27001 sales-support administration and other coordination tasks directed by the Cluster Manager • Support reporting and administrative activities measured through SLA adherence, quotation turnaround and accuracy, CRM data quality, partner satisfaction, and order-processing error rates

🎯 Requirements

• 1–3 years of experience in a sales support, channel support, or commercial administration role within a B2B technology, software, or IT distribution environment • A degree or equivalent qualification in Business, IT, or a related discipline is desirable but not essential — demonstrated relevant experience will be considered equally • Experience working within or alongside a channel or reseller partner model is strongly preferred • Familiarity with CRM systems and ticketing tools is an advantage • Prior exposure to software licensing models, product pricing, or IT hardware/software quoting is a distinct advantage • Strong organisational skills with the ability to manage a high volume of concurrent tasks, queries, and requests without losing accuracy or responsiveness • Clear and professional written communication in English • Numerical confidence and attention to detail, including working with pricing tables, discount structures, and product configurations • Proficiency with Microsoft Office 365, particularly Excel and Outlook • Ability to work independently and use initiative when straightforward queries require immediate resolution, knowing when to escalate • Comfortable working across cultures and time zones within a multinational environment

🏖️ Benefits

• A stable, international working environment with a genuine family culture across our European team • Exposure to a diverse range of vendor products, partner profiles, and European markets within your cluster • Structured onboarding and ongoing training in ITS systems, vendor product knowledge, and commercial processes • Career development opportunities within the Print & Copy Channel Business Unit and the broader ITS Group as the company continues to grow • Flexibility in working arrangements, subject to cluster and local management requirements

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