Legal Tech Customer Success Consultant – JD Preferred

🕒 July 2

🌵 Arizona, Idaho, +3 more states – Remote

🌵 Arizona – Remote 🥔 Idaho – Remote 🦬 Montana – Remote ⛷️ Utah – Remote ☕ Washington – Remote

💵 $53.9k - $89.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Support a portfolio of Large Law Accounts by helping drive adoption, engagement, customer value, retention, and usage growth across branch offices and distributed user groups. • Build trusted relationships with customer contacts and serve as a responsive resource for workflow guidance, adoption support, and product engagement. • Assist in the execution of customer success plans aligned to firm goals, legal workflows, business priorities, and broader account strategies. • Help legal professionals incorporate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work through targeted outreach and practical adoption support. • Partner with Customer Success Managers, Client Managers, Sales, Product, Marketing, and Enablement to coordinate customer engagement, support account planning, and identify risks or opportunities. • Use customer health, engagement, usage data, and customer feedback to identify adoption trends, surface barriers, and recommend next steps that support retention and growth.

🎯 Requirements

• Experience working with law firms, legal professionals, legal research, or legal technology. • Early career experience in customer success, account support, client services, consulting, legal technology, legal practice, enterprise software, training, or solution adoption. • Interest in large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation. • Ability to build strong customer relationships and communicate clearly with legal professionals to support value-based engagement. • Strong organizational skills with attention to detail, follow-through, and the ability to coordinate multiple priorities. • Familiarity with CRM, customer success, enablement, analytics, or AI-powered tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms.

🏖️ Benefits

• Health and wellness initiatives • Shared parental leave • Study assistance • Sabbaticals • Flexible working hours