Technical Support Analyst I

Job not on LinkedIn

3 days ago

🦬 Montana – Remote

Although this job is listed in Montana, this company may be open to hiring remote in other states.

💵 $39.6k - $66.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

Apply Now

Receive Emails with Similar Jobs

RELX

WebsiteLinkedInAll Job Openings

Enterprise • Science • Legal

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

10,000+ employees

🏢 Enterprise

🔬 Science

📋 Description

• Deliver remote post-sale troubleshooting and diagnostic support services. • Handle a high volume of phone calls and log them into the ticketing system (Salesforce). • Communicate with team members via email and chat. • Provide advanced second-level support to Frontline Representatives for LexisNexis products. • Direct contact with technical and business teams to resolve production issues quickly. • Escalate high-level customer issues to appropriate teams and follow through to resolution. • Assist customers with installation/training. • Analyze new product releases/patches and inform Frontline Representatives on new features, bug fixes, etc. • Test, reproduce, and identify defects reported by customers, submitting results to appropriate teams.

🎯 Requirements

• Proficiency in a range of analytical and technical processes or procedures to carry out assigned tasks. • Good understanding of how the team integrates with others to achieve department objectives • Moderately complex and varied problem-solving skills • Effective communication skills; uses tact and diplomacy when dealing with others.

🏖️ Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice