Senior Software Engineer, AI Agents

November 3

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Replicant

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Artificial Intelligence • Customer Service • Enterprise

Replicant is a company that provides an advanced conversational AI platform designed to autonomously resolve customer service interactions. Their technology helps businesses enhance efficiency and customer satisfaction by resolving up to 80% of customer inquiries without the need for additional agents. The platform excels in reducing handle times, improving CSAT scores, and decreasing agent turnover. Replicant's solutions are utilized across various industries such as insurance, healthcare, consumer services, retail, and transportation. The platform is enterprise-grade, offering reliable, human-sounding AI interactions with sophisticated voice and transcription capabilities, ensuring accuracy and security for their clients.

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Work directly with customers to architect, deploy, and improve cutting-edge AI Agents using Replicant’s platform • Take end-to-end ownership over delivering exceptional customer experiences; from the customer implementation to the broader Replicant stack • Collaborate with developers, QA, project teams, and customers to ensure our implementations exceed expectations • Work as an integrated member of a fully remote, cross-functional Agile team in the Delivery organization • Own the integration of Replicant’s solution with customer systems, including speccing and designing APIs (as required) • Guide customers through technical decisions and tradeoffs, serving as a technical advisor to their teams • Provide technical mentorship within the Delivery organization and be ready to assist when necessary • Working with our internal tools and processes for creating AI Agents • Participate in regular on-call rotations to support our systems • Minimal travel required to go on-site for customer requirement analysis

🎯 Requirements

• B.S. or greater in Computer Science or a related field (math, physics, engineering) and strong CS fundamentals • Proven track record with at least 3+ years of experience in Typescript, JavaScript or Python • Strong team player - we work in small product teams that work very closely together and are constantly collaborating in order to move as fast as possible • A strong sense of ownership and customer empathy — we work very closely with our internal teams and external customers in a high-paced environment. Maintaining positive working relationships with them is paramount to the success of our business. • Excellent communication skills, comfortable speaking to external customers • You are interested in exploring the nuance and aesthetic of conversations • Experience working with REST APIs, Authentication (OAuth 2.0 and Basic)

🏖️ Benefits

• In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal • Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them • Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar • Health & wellness: Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being • Compensation that matches your impact: competitive salaries in the company you’re helping to build • Equity with upside: We believe in shared ownership—You’ll own a real piece of a fast-growing AI company