Salvage Administrator – Trucking

November 4

Apply Now

Receive Emails with Similar Jobs

Reserv

WebsiteLinkedInAll Job Openings

Insurance • Artificial Intelligence • SaaS

Reserv is a company focused on optimizing claims management for Managing General Agents (MGAs) and insurance carriers. By leveraging advanced technology and artificial intelligence, Reserv enhances the claims experience by automating routine processes, providing in-depth analytics, and delivering a data-driven approach to underwriting and claims management. Their solutions aim to streamline operations, improve efficiency, and ensure customer satisfaction in the insurance sector.

51 - 200 employees

Founded 2022

🤖 Artificial Intelligence

☁️ SaaS

📋 Description

• Monitor vehicle movement with Copart and IAA once assignments are made by claim teams. • Resolve pickup or yard delays directly with salvage vendors. • Serve as the primary point of contact with Copart and IAA for salvage and title-related issues. • Track title status through Copart Title Express (TE) and IAA Title Procurement (TP) systems, ensuring documents are secured and processed timely. • Work stalled title cases (missing signatures, lienholder delays, incomplete documentation). • Manage titles received in the corporate mailbox, including: • Owner retain vehicles – process reassignments back to owners with salvage branding. • Unrecovered thefts – hold until resolved, then process appropriately. • Provide consistent handling across both Copart and IAA salvage processes. • Document salvage and title status in claim files across all supported business units. • Escalate salvage or title delays to the appropriate claims team when needed. • Monitor auction readiness and sale results in Copart and IAA systems. • Confirm sale proceeds are applied correctly to claim files. • Partner with accounting to resolve any payment discrepancies. • Receive, review, and address all deficit invoices (when auction proceeds do not cover vendor fees). • Review all deficit invoices, ensure accuracy, and either process for payment or escalate for further review based on company guidelines. • Provide insureds/claimants with salvage yard contact information for personal property retrieval. • Assist insureds with TE/IAA title document requirements. • Coordinate EDR/EDM inspections with Copart and IAA to ensure modules are preserved and inspections are scheduled before vehicle sale. • Escalate exceptions (yard issues, title delays, inspection conflicts) to Copart/IAA account reps for resolution. • Maintain a centralized Title & Salvage Tracking Log for all titles received at the corporate mailbox. • Generate salvage reports by business unit (pending titles, unsold units, sales results). • Ensure compliance with state salvage title requirements and internal company standards.

🎯 Requirements

• Prior experience in auto claims, total loss, or salvage/title processing preferred. • Prior experience in handling freight-liner and trailer claims. • Strong organizational and follow-up skills with attention to detail. • Ability to work across multiple business units in a shared service model. • Effective written and verbal communication skills for vendor and customer interactions. • Proficiency with claims systems, Google Workspace tools (Docs, Sheets, Gmail), and Looker reports. • Familiarity with salvage vendor platforms (Copart TE, IAA) preferred. • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

🏖️ Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!