Partner Account Manager

November 5

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Restaurant365

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B2B • SaaS • eCommerce

Restaurant365 is a comprehensive restaurant management software platform that unifies accounting, inventory, workforce management, and payroll services into a single solution. Trusted by over 40,000 restaurants, it enhances operational efficiency, helps control food and labor costs, and improves guest experiences through features like employee training, scheduling, and data-driven sales forecasting. Restaurant365 aims to streamline administrative tasks and empower restaurant operators to make strategic decisions quickly and accurately.

501 - 1000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• Proactive partner management: Actively manage a defined partner book. Build call cadences, surface whitespace opportunities, and identify where partners can influence in-flight deals. Proactively escalate risks or conflicts early to protect both Sales and partner trust. • Partner recruitment & contracting: Source, evaluate, and sign new referral and reseller partners in collaboration with Sales. Own agreements and onboarding initiation (legal, portal, PRM access). • Joint go-to-market planning: Drive joint GTM plans for top partners with Sales and Marketing; define pipeline targets, campaigns, and quarterly milestones. • Pipeline & forecast: Generate partner-sourced and influenced pipeline. Run weekly deal reviews with AEs; keep a forecast the Sales leader and Head of Solution Partners trust. • Referral engine: Enforce referral tiers and entitlements. Ensure deals are registered correctly, attribution is clean, and partners are coached to higher conversion and win-assist. • Reseller motion: Enable resellers on margin schedules, entitlements, and ROE. Coordinate with Sales on commercials and Services on handoff quality. • QBRs & performance management: Run QBRs with top partners. Maintain joint business plans that track progress to tier advancement, revenue contribution, and certification status. • Escalation management: Serve as point of contact for commercial or program issues (e.g., contract, attribution disputes, tier status). Engage PSMs for enablement or delivery-related escalations. • Enablement & co-marketing: With Partner Marketing and Enablement, deliver partner-facing sessions, campaigns, and field activation (district meetings, roadshows, webinars). • Ops hygiene: Maintain high PRM/SFDC data quality. Ensure attribution, pipeline, and payout inputs are accurate and auditable. • Travel required: ~20%. • Other duties as assigned.

🎯 Requirements

• 4–8+ years in SaaS channel/alliances or partner sales. • Proven experience building pipeline with referral/reseller partners, running joint plans, and enforcing ROE. • Cross-functional operator with Sales, Services, Marketing, RevOps, Finance, and Legal. • Clear communicator, proactive relationship manager, strong follow-through.

🏖️ Benefits

• Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives