Mental Health Helpline Worker – Part Time, Evening Shift

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🔥 5 minutes ago

🇬🇧 United Kingdom – Remote

💵 £10.2k / year

⏱ Part Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Rethink Mental Illness

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🤲 Charity

🏥 Healthcare

🌍 Social Impact

Charity • Healthcare • Social Impact

Rethink Mental Illness is a UK-based charity that provides advice, information, services and campaigning for people severely affected by mental illness and their carers. It operates a wide range of services across England including peer support groups, mental health services (housing, employment support, crisis navigation), an advice and information service, and works on policy, campaigning, and research. The organisation offers resources on conditions, rights, crisis help, and runs public campaigns (e. g. , Mental Health Act reform, PIP), fundraising and membership programs, and employs staff across services. It is a registered charity and also operates services such as the Rethink Trust and Somerset Open Mental Health.

📋 Description

• Provide telephone-based emotional support and crisis de-escalation. • Complete assessments and identify support needs. • Develop and review support, safety and risk management plans. • Support people to identify recovery goals and take positive steps towards achieving them. • Signpost and refer individuals to community services and specialist support. • Work collaboratively with NHS partners and external agencies. • Maintain accurate and timely records using electronic systems. • Support volunteers and contribute to continuous service improvement. • Promote recovery, hope and independence in every interaction. • Work from home as part of a dedicated team supporting people experiencing urgent mental health concerns.

🎯 Requirements

• Experience supporting people with mental ill health, or experience delivering care and support in a health or social care setting (paid or voluntary). • Ability to assess an individual's needs and circumstances and develop effective support and risk management plans. • Strong knowledge of mental health and appropriate intervention approaches. • Excellent communication, listening and relationship-building skills. • Ability to work independently while remaining an effective team member. • A commitment to the values and behaviours of Rethink Mental Illness. • Enhanced DBS Check with Adults and Children. • Desirable: QCF Diploma, NVQ Level 3 in Care, Certificate in Community Mental Healthcare, or an equivalent qualification. • Desirable: Experience working within crisis support, helpline services, mental health services or community-based support. • Availability to work one full weekend (Saturday and Sunday) every 4 weeks. • Availability to work bank holidays; annual leave is not permitted over the Christmas and New Year period, with a rota requiring three additional 4-hour shifts.

🏖️ Benefits

• Ongoing training and development opportunities. • Regular supervision and support. • The opportunity to work within an experienced and supportive team. • A role where every shift can make a life-changing difference. • The chance to help people find hope, safety and support when they need it most.

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