Senior Support Engineer, SAP FI-CO

November 13

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Rimini Street

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Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

📋 Description

• Provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. • Researching, troubleshooting, and supporting of multiple SAP modules for global clients. • Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology. • Work closely with customers on a daily basis to understand their needs, support business change and deliver consistently high-quality customer experience. • Provide remote-based functional support & training for specialist SAP modules. • Support client customizations, sharing implementation and best practices advice. • Develop application break fixes for critical product defects. • Create scripts to identify, analyze and correct data issues. • Manage one or more key assigned accounts as a technical/functional advisor. • Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity. • Be a proactive contributor to a support organization running 24x7x365, requiring flexible hours including evenings, weekends and holidays.

🎯 Requirements

• 10+ years relevant Functional SAP experience with SAP FI – major skill • 10+ years relevant Functional SAP experience with SAP CO • Skills in Functional SAP FI/CO Troubleshooting • Skills in Client facing Support • A track record of successful roles in several SAP implementation or upgrade projects • Deep working knowledge and understanding of supporting business processes • Analytical, logical problem resolution skills • SAP certification(s) preferred. • Knowledge of localizations: architecture, implementation, and key functionality • Expertise with S/4 Hana including full life-cycle implementation experience, configuration and administration of the application. • Knowledge of maintenance/patching mechanics and SAP architecture • Demonstrable history solving complex problems across multiple modules • Experience with FSCM, RAR, Treasury, Asset Management and/or PS a nice to have.

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members. • Health insurance. • Flexible working hours. • Remote work options.