VIP Quality Control Manager

🕒 September 18

🌐 Poland, Cyprus – Remote

🇵🇱 Poland – Remote 🇨🇾 Cyprus – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RISK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎯 Recruiter

Recruitment

RISK is a company whose website content indicates a careers site and recruitment portal. The site provides cookie management and privacy information, job listings, and an employee login; the careers platform appears to be powered by Teamtailor. The visible content focuses on hiring and candidate/employee access rather than specific products or industry verticals.

📋 Description

• Hire VIP department staff in accordance with established quality requirements • Develop and conduct training and onboarding for VIP Hosts / Agents • Conduct regular quality control of VIP teams' and employees' performance • Monitor VIP teams' work online in other regions • Ensure compliance with communication standards, operational procedures, and VIP service quality • Identify systemic errors, violations, and areas for improvement • Conduct regular assessments of employee qualifications and performance • Develop and run skill development programs for VIP teams • Provide individual feedback and recommendations to employees • Oversee implementation of corrective actions based on monitoring results • Prepare reports on VIP team performance quality and metric trends • Participate in developing and updating VIP operations quality standards across all regions

🎯 Requirements

• Evaluation methodology / building scorecards for assessing dialogue outcomes • Working with recording systems, ticketing, etc. • Knowledge of sportsbook and casino products • Understanding of player economics and bonuses • Knowledge of VIP support processes and procedures

🏖️ Benefits

• Children Allowance • Mental Health Support • Sport Activities • Language Courses • Automotive Services • Veterinary Services • Home Office Setup Assistance • Dental Services • Books and Stationery • Training Compensation • Massage