IT Operations Engineer

🕒 October 21

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 25%

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Roboflow

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

Roboflow is a comprehensive platform designed for developers to build and deploy computer vision applications. Offering tools for image annotation, model training, and deployment, it supports a collaborative workflow optimized for speed and efficiency. With over 16,000 organizations using Roboflow, including more than half of the Fortune 100, the platform provides a streamlined process for creating datasets, training models, and integrating AI solutions across various industries.

📋 Description

• Own corporate IT end to end, including identity, devices, SaaS, and the employee lifecycle • Administer Okta or the company’s SSO provider, including app integrations, groups, provisioning, deprovisioning, and MFA policies • Manage access requests and periodic access reviews across Google Workspace, Slack, GitHub, GCP, and other SaaS tools • Manage the macOS fleet through MDM, including enrollment, configuration profiles, OS and app patching, and encryption • Handle laptop procurement, shipping, inventory, and recovery for a distributed US and European team • Own employee onboarding and offboarding end to end • Troubleshoot hardware, software, and account issues and create documentation or self-service fixes • Support office IT, including Wi-Fi, conference rooms, and printers, at New York and San Francisco hubs • Script and automate repetitive IT work, including onboarding workflows, provisioning, and device compliance checks • Maintain IT procedures, runbooks, and asset inventory • Manage SaaS licenses, renewals, spending, and unused seats • Evaluate new tools and vendors with the Security & Automation Engineer • Maintain day-to-day IT controls and follow up on exceptions • Collect and organize audit evidence for SOC 2 Type 2, HIPAA, and future frameworks • Help roll out security awareness training and phishing simulations • Work with the Engineering Lead, Security & Automation Engineer, and product, infrastructure, and security engineers

🎯 Requirements

• 3-5 years in IT operations or systems administration • At least 1-2 years at a startup or small, fast-moving team • Hands-on administration experience with Okta or a similar SSO provider, such as Microsoft Entra ID, OneLogin, or JumpCloud • Proven macOS fleet management with an MDM such as Kandji, Mosyle, Jamf, or Intune • Google Workspace administration experience • Scripting ability in Python, Bash, or similar • Habit of automating repeated tasks • Clear written communication and documentation skills • Experience supporting SOC 2, HIPAA, or ISO 27001 audits, or using Secureframe, Vanta, or Drata (nice to have) • Okta Workflows or other no-code automation experience (nice to have) • Linux familiarity and basic GCP or AWS IAM knowledge (nice to have) • Experience supporting a remote team across time zones (nice to have) • Willingness to complete a background check • Must attend some synchronous meetings during US daytime hours

🏖️ Benefits

• $4000/yr travel stipend to travel anywhere anytime to work alongside other Roboflowers • $350/mo productivity stipend • $350/mo AI Tools stipend • $150/mo team lunch stipend • $500 one-time home office stipend • Up to 100% coverage of health insurance costs for the employee and their partner or family • Equity in the company • Relocation bonus for working from a Roboflow hub • Flexible schedule • Remote work options • Opportunities for team off-sites and in-person collaboration • Competitive compensation • Stellar benefits

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