Field Service Technician

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RouteSmart Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 40 years

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

RouteSmart Technologies is a company that specializes in providing advanced route optimization solutions across various industries. They focus on improving efficiency, safety, and customer satisfaction in operations such as waste collection, postal and local delivery, public works, utilities and field service, and newspaper delivery. Through innovative routing algorithms and a client-focused approach, RouteSmart helps clients reduce costs and enhance operational efficiency. Their technology tailors solutions for daily operations, addressing unique challenges like meter reading, route planning, and final mile delivery optimization. RouteSmart's solutions are used by clients globally to optimize millions of deliveries and operations effectively every day.

📋 Description

• Install computer and hardware components on large commercial trucks • Troubleshoot and resolve installation issues in a timely and professional manner • Provide technical assistance to the Technical Support Team • Prepare customer shipments, including light in-house component assembly, hardware configuration, unit burn-in, data logging, and packing/shipping • Process return material authorizations (RMAs) • Administer internal and external paperwork and record keeping • Repair hardware and software units, troubleshoot issues, and communicate bugs to development engineers • Perform other duties as assigned • Travel across the UK and Northern Ireland up to 70% of the time, with trips of up to two weeks for certain projects

🎯 Requirements

• Aptitude for computer hardware and technology, plus some mechanical skills • Strong troubleshooting skills • Knowledge of basic tools, principles, and procedures for installing computer systems in heavy-duty vehicles preferred • Solid track record of high-quality electronics installations • High personal motivation, initiative, and flexibility • Experience troubleshooting computer hardware and software • Ability to work well with a team • Experience communicating effectively with peers, other departments, and external customers • Exceptional verbal and written communication skills • Tech savvy • Creative problem-solving ability • Ability to learn quickly, multitask, and manage time efficiently • Experience with CRM software, ideally Salesforce • Experience with Microsoft and Google Office Suites • Ability to work hands-on with team members • High standards of accuracy and precision; highly organized • Willingness and ability to travel across the UK and Northern Ireland up to 70% of the time

🏖️ Benefits

• Sick Pay • On-site Parking • Company Pension Program • Generous Holiday Leave • Volunteer Leave