Technical Support Specialist

Job not on LinkedIn

November 25

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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RouteSmart Technologies

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Transport • Enterprise • SaaS

RouteSmart Technologies is a company that specializes in providing advanced route optimization solutions across various industries. They focus on improving efficiency, safety, and customer satisfaction in operations such as waste collection, postal and local delivery, public works, utilities and field service, and newspaper delivery. Through innovative routing algorithms and a client-focused approach, RouteSmart helps clients reduce costs and enhance operational efficiency. Their technology tailors solutions for daily operations, addressing unique challenges like meter reading, route planning, and final mile delivery optimization. RouteSmart's solutions are used by clients globally to optimize millions of deliveries and operations effectively every day.

51 - 200 employees

Founded 40 years

🚗 Transport

🏢 Enterprise

☁️ SaaS

📋 Description

• Handle support requests from customers via inbound tickets, calls, and internal escalations • Take ownership of customer issues reported and see issues through to resolution • Research, diagnose, troubleshoot, and identify solutions to resolve software and hardware issues • Appropriately escalate unresolved issues to the appropriate internal teams • Prioritize and manage multiple tasks and customer relationships concurrently • Create and contribute to user documentation and support knowledge base, building scale and efficiency into Routeware’s support function • In some instances, be available to support after-hours on a rotating schedule

🎯 Requirements

• Technically strong, with the ability to learn new tools and systems quickly • Data-minded, able to interpret and apply insights to drive better decisions • Naturally curious and eager to understand how things work • Creative thinkers who approach challenges with innovation and adaptability • Self-motivated with a strong sense of ownership and follow-through • Well-spoken and confident communicators, both verbally and in writing

🏖️ Benefits

• Comprehensive benefits (medical with HSA option, vision, dental, and life insurance) • Paid parental leave • Medical and Dependent FSA • 401K match • Unlimited PTO • Ten company holidays • 1 Volunteer day • Summer Friday's