Network and Telecoms Technical Lead

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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RS

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1937

🤝 B2B

B2B • Sales • Consulting

RS is a company that specializes in sales and consulting services, emphasizing the importance of delivering products that provide clear value to its customers. Since its founding, RS has aimed to be a leader in the sales industry, fostering a strong team environment that prioritizes employee development and customer satisfaction. The company showcases its commitment to quality and transparency, as well as its successful history with numerous completed projects and industry awards.

📋 Description

• Support BAU operations, projects and incident resolution, working with vendors and partners to minimise business impact. • Ensure Network and Telecommunications services are delivered in line with contractual, architectural, security and availability requirements. • Manage supplier and vendor relationships, including service reviews, contract renewals and service performance. • Act as a key liaison between IT Operations, Business Change, IT Delivery, support teams and third-party providers. • Review and approve changes, attend CAB meetings, and support the successful transition of new and changed services into support. • Support financial governance, resource planning, certificate management, vulnerability patching and other operational controls. • Identify and implement service improvements, cost-saving opportunities and continuous improvement initiatives.

🎯 Requirements

• Hands-on experience of Cisco switching and routing CLI, with firewalling experience advantageous. • Experience of multinational telecoms provision and support, including network infrastructure, WAN, LAN, mobile, telephony, data centres and cloud partners. • Clear understanding of ITIL principles and Incident, Problem, Change and Release Management processes (ITIL Foundation preferred). • Extensive experience of defining, supporting and managing the lifecycle of Network and Telecommunications services. • Experience of managing outsourced support teams, suppliers and vendors, including contractual obligations, SLAs and formal supplier relationship management. • Strong stakeholder management and communication skills, with the ability to translate technical information into business terminology, including engagement at board level. • Experience of working in a matrix-managed environment, with awareness of budgets and cost control processes. • Strong decision-making skills and the ability to maintain clear and focused thinking under high-pressure situations. • Ability to keep updated on technology trends and solutions within the Network and Telecommunications arena. • ITIL v3 Practitioner or ITIL 4 Managing Professional (or equivalent) desirable.

🏖️ Benefits

• Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme) • Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership • Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts • Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values