Senior Coordinator, TLM Support Center

🕒 4 days ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $53.1k - $100.9k / year

⏰ Full Time

🟠 Senior

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RTX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2020

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

RTX is a globally recognized aerospace and defense company dedicated to transformative technologies and era-defining innovation. It operates through various businesses, including Collins Aerospace, Pratt & Whitney, and Raytheon, with a focus on sustainable, connected flight and smarter defense systems. RTX is committed to diversity, equity, and inclusion across the company and aims to solve the world’s most complex problems with cutting-edge technology and talent. Additionally, RTX is involved in significant projects like upgrading the F135 Engine Core and developing missile-defense systems. The company emphasizes corporate responsibility and sustainable practices.

📋 Description

• Serve as a first-line resource for employees and managers by answering incoming team calls and providing accurate, timely guidance on RTX Global Time and Labor policies and procedures. • Create, triage, and manage service cases in the designated case management system, ensuring proper documentation, categorization, and follow‑through until resolution. • Effective customer support through reliable, quick, and accurate problem resolution. • Maintain a high standard of confidentiality, accuracy, and professionalism when handling sensitive employee information. • Identify recurring issues or process gaps and recommend improvements to enhance the employee support experience and ensure compliance. • Understand and ensure compliance with federal & State wage and hour laws and RTX policies.

🎯 Requirements

• An Associates degree (or other 2-year post high school training) with a minimum of 6 years of relevant payroll, timekeeping, finance, auditing, and/or compliance experience. • Strong PC-based skills; Experience demonstrating intermediate skills in MS Word and Excel (VLOOKUP, pivot tables, etc.) • Experience in Payroll or Timekeeping gained in a corporate environment. • Working knowledge of SAP, EV5, and Workday with emphasis within areas of Payroll or Timekeeping • Detail oriented • Self-starter with ability to multi-task, organize, and prioritize task to manage workload effectively with effective problem solving and decision-making skills to promote work efficiency • Ability to provide exceptional customer service through verbal and written communication in a corporate environment

🏖️ Benefits

• parental (including paternal) leave • flexible work schedules • achievement awards • educational assistance • child/adult backup care