Support Engineer

Job not on LinkedIn

March 29

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Rvere

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eCommerce • SaaS • Marketing

Rvere is a company that specializes in optimizing Shopify stores for speed, SEO, and overall performance. They provide tools, apps, and resources that help eCommerce businesses enhance their online presence, improve site speed, and streamline operations. With a focus on metrics like Core Web Vitals, Rvere offers guides and checklists that assist store owners in making data-driven decisions to boost conversions and enrich customer experience.

2 - 10 employees

🛍️ eCommerce

☁️ SaaS

📋 Description

• Customer service is a key part of Rvere's mission • As a support engineer, you will be focused on preventing and solving problems while delighting our customers • Schedule will be 10am - 6pm, Monday to Friday • Answering customer requests by email • Working on development tasks or creating help documentation • Assist customers with technical customer service questions • Optimize HTML, CSS, JS and Liquid to improve website loading times • Fix HTML, CSS, JS and Liquid bugs • Resolve merge errors using Git and Bash • Document issues and their solutions

🎯 Requirements

• Excellent written language proficiency in English • Excellent communication skills in written English • Ability to communicate correctly and clearly with all customers • Excellent documentation skills • Good comprehension skills • Good composition skills • Work successfully in a team environment as well as independently • Expertise in HTML, CSS, and client-side JavaScript • Ability to quickly diagnose and resolve functionality and styling issues in front-end code • Proficiency with Git and Bash command line • Knowledge of web performance techniques like caching, lazy loading, pre-fetching is a plus • Excellent customer service skills • Ability to empathize with and prioritize customer needs • Demonstrates interpersonal skills with a diverse customer base • Demonstrates conflict resolution, negotiation, and de-escalation skills • Demonstrates ownership to resolve challenging customer issues • Ability to determine customer needs and provide appropriate solutions • Maintain regular and reliable attendance • Effective problem-solving skills • Ability to approach problems logically and rationally • Action oriented and self-disciplined • Organized and detail-oriented • Ability to quickly and effectively prioritize work time in various departments

🏖️ Benefits

• 15 days of vacation per year