Senior Customer & CRM Analyst, Marketing

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🕒 March 31

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RVU

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛍️ eCommerce

💸 Finance

💳 Fintech

eCommerce • Finance • Fintech

RVU is a company that empowers consumers in the UK to make informed financial decisions by providing a comparison platform for various services such as insurance, broadband, mobile, and energy. Through its brands like Uswitch and Confused. com, RVU enables customers to find the best deals based not only on financial savings but also on customer service and environmental considerations. The company operates within the home services and financial services sectors, aiming to enhance customer experiences and drive better outcomes in everyday financial transactions.

📋 Description

• Join the Marketing Analytics team to understand and optimise all marketing channels • Own the analytical evaluation of CRM activity • Diagnose changes in customer and CRM performance, forming hypotheses and narrowing down root causes under time pressure • Design and conduct experiments (e.g. holdouts, A/B tests) • Turn analysis into decisions, clearly articulating what the data does and does not support • Work closely with CRM, marketing and analytics stakeholders • Improve how we measure and understand customers over time

🎯 Requirements

• Experience in applying analytical judgement to real business problems, including choosing between different methods and understanding their trade-offs • Evaluating CRM or customer activity where causality is not always obvious • Structuring ambiguous problems and narrowing them into clear analytical questions • Explaining analytical reasoning clearly to both technical and non-technical stakeholders • Working hands-on with data to support decisions, not just generate outputs • Proficiency in SQL is essential; and experience using analytical and data BI tooling such as Tableau (Git, dbt - nice to haves).

🏖️ Benefits

• 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance) • A hybrid working approach with 2 in-office days per week and up to 22 working days per year to “work from anywhere” • Employer matching pension contributions up to 7.5% • A one-off £300 “work from home” budget to help contribute towards a great work environment at home • Excellent maternity, paternity, shared parental and adoption leave policy, for those key moments in your life • 25 days holiday (increasing to 30 days) + 2 days “my time” per year • Private medical cover, critical illness cover, dental plans and employee assistance programme • Free gym access • Employee discounts programme • A healthy learning and training budget to support your development • Electric vehicle and cycle to work schemes • Regular events - from team socials to company-wide events with insightful external speakers, we want to make sure our colleagues continue to feel connected.