Customer Solutions Manager

🕒 July 24

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RWS Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

RWS Group is a leading provider of AI-powered language services and technology, specializing in translation and localization for a variety of industries. With a focus on enhancing global communication, RWS offers solutions that improve translation quality, manage multilingual content, and streamline the localization process. Their services cater to sectors such as aerospace, finance, legal, life sciences, and technology, leveraging advanced AI to ensure clients can effectively connect across languages and cultures.

📋 Description

• Own day-to-day relationships for an assigned set of clients as the direct point of contact • Run daily monitoring and alert triage across the assigned client portfolio • Produce and quality-check weekly and monthly client reports, and present updates to clients • Support QBR preparation and handle day-to-day client requests and escalations • Coordinate enforcement and resolution with the Enforcement Specialist • Monitor client health and flag growth or renewal signals to the Senior Client Solutions Manager or Director • Maintain accurate client, brand and module records • Provide coverage aligned to clients and time zones

🎯 Requirements

• Early-career experience in client delivery, account management, operations or an analyst role • Brand Protection experience • Confident managing client relationships and communicating directly with clients • Strong attention to detail and comfort working with data and reporting tools • Organised, dependable and responsive • An interest in brand protection, intellectual property or online enforcement • Right to work in the UK

🏖️ Benefits

• Equal employment opportunity and a work environment free of discrimination and harassment • Inclusive workplace that values diversity • Opportunities for employees to grow as individuals and excel in their careers