Customer Solutions Manager

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RWS Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

RWS Group is a leading provider of AI-powered language services and technology, specializing in translation and localization for a variety of industries. With a focus on enhancing global communication, RWS offers solutions that improve translation quality, manage multilingual content, and streamline the localization process. Their services cater to sectors such as aerospace, finance, legal, life sciences, and technology, leveraging advanced AI to ensure clients can effectively connect across languages and cultures.

📋 Description

• Manage the day-to-day relationship and delivery for an assigned set of brand-protection clients. • Own the day-to-day relationship for an assigned set of clients as their direct point of contact, building trust and communicating proactively. • Run daily monitoring and alert triage across the assigned client portfolio, prioritising issues for review. • Produce and quality-check weekly and monthly client reports, and present updates to clients. • Support QBR preparation and handle day-to-day client requests and escalations. • Coordinate enforcement and resolution with the Enforcement Specialist on behalf of the client. • Watch client health and flag growth or renewal signals to the Senior Client Solutions Manager or Director. • Maintain accurate client, brand and module records. • Provide coverage aligned to clients and time zones.

🎯 Requirements

• Early-career experience in client delivery, account management, operations or an analyst role. • Confident managing client relationships and communicating directly with clients. • Strong attention to detail and comfort working with data and reporting tools. • Organised, dependable and responsive. • An interest in brand protection, intellectual property or online enforcement. • Right to work in the UK.

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events