Senior Data Consultant

Job not on LinkedIn

🕒 May 11

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

💼 Consultant

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Sabio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 Private Equity Round on 2016-07

Artificial Intelligence • Enterprise • SaaS

Sabio is a company that specializes in optimizing and enhancing customer experience through technology solutions. They focus on AI and automation to improve contact center performance, reduce call volumes, and empower customer service agents. Sabio offers a range of solutions, including voice automation, virtual assistants, data analytics, and CRM integration, to help businesses make data-driven decisions and exceed customer expectations. The company collaborates with partners such as Amazon Connect, Avaya, Genesys, Salesforce, and more to deliver comprehensive customer experience solutions.

📋 Description

• Design relational database schemas, including normalised and analytical (star/snowflake) models. • Build and maintain databases across platforms such as SQL Server, PostgreSQL and cloud data platforms (Azure SQL, AWS RDS, Snowflake, BigQuery). • Write and optimise complex SQL, including stored procedures, functions, views and performance‑tuned queries. • Develop ETL/ELT logic using SQL‑based approaches and frameworks. • Work with ACD, IVR and routing datasets. • Define and validate Contact Centre KPIs such as AHT, FCR, abandonment rate, SLA and occupancy. • Support analytics use cases including outbound campaigns and bots. • Apply Contact Centre domain knowledge, ideally including Genesys Cloud. • Lead customer data health assessments covering: • Data accuracy and completeness • Missing and inconsistent data • Standardisation and formatting • Referential integrity • Apply and communicate data governance principles clearly. • Create analytics‑ready datasets for reporting and insight. • Build KPIs, dashboards and reports using tools such as Power BI, Tableau or Looker. • Diagnose and resolve issues in data pipelines and reports. • Lead discovery sessions, data health checks and customer workshops. • Translate business requirements into technical solutions. • Communicate complex data concepts in simple, accessible language. • Manage stakeholder expectations, timelines and dependencies.

🎯 Requirements

• Strong SQL‑based data engineering and analytics experience. • Proven database design and data modelling capability. • Experience across cloud platforms, integrations (REST APIs) and BI tools. • Solid understanding of Contact Centre data and KPIs. • Customer‑facing consulting or delivery experience. • Strong problem‑solving and diagnostic skills. • Hands‑on experience with Genesys Cloud data. • Experience delivering data solutions specifically for Contact Centres. • Exposure to formal data governance initiatives.

🏖️ Benefits

• Pension Scheme • Remote/Flexible work • Life insurance • Private health and dental care • Cycle to work • 28 days paid holiday a year- (this includes three Sabio days) • LinkedIn Learning • Plus many more! (Benefits are dependant on your base location.)