Product Support Analyst

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May 26

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Sabre Corporation

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Software • Travel

Sabre Corporation is a leading software and technology provider that powers the global travel industry. The company partners with airlines, hoteliers, travel agencies, and travel suppliers to provide seamless retailing, distribution, and fulfillment of travel services. With a focus on innovation, Sabre delivers advanced technology solutions, including AI-driven analytics and real-time data processing, to optimize pricing, inventory management, and network planning. The company's strategic partnerships, such as with Google, position it at the forefront of travel technology innovation, enabling digital transformation and enhancing customer travel experiences worldwide.

5001 - 10000 employees

Founded 1960

📋 Description

• Under direct supervision, responsible for responding to routine customer inquiries regarding products. • Analyzes problems using diagnostic tools to identify problem areas and recommend corrective action. • Recommends solutions to customer application questions. • Maintains log of problems so that recurring problems can be reported to product development. • Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers. • Provide support to customer applications questions and analyzes potential issues using diagnostic tools and recommending corrective actions. • Develop and maintain positive customer relations by delivering outstanding customer service. • Coordinate with various functions within the Company to ensure customer requests are handled appropriately and in a timely manner.

🎯 Requirements

• Experience in providing customer support • Advanced English communication (Oral and Written) • Strong customer service focus and problem-solving ability required • Good computer software skills and Internet capabilities • Ability to work independently as well as in a team • Flexibility in working hours. • Ability to work different shifts in a 24/7 environment which may include weekends (periodical shift biddings)