Safari Micro
B2B • Cloud • SaaS
Safari Micro is your trusted IT solutions partner, specializing in providing comprehensive technology services that include cloud management, network infrastructure management, and managed IT services. With a focus on delivering tailored solutions for businesses, Safari Micro offers products like fully managed virtual desktops and expertise in cloud technology, ensuring organizations can effectively manage their IT needs and infrastructure. The company also emphasizes consulting services to guide clients in strategic technology decisions.
51 - 200 employees
🤝 B2B
☁️ SaaS
IT Support Engineer
September 4
Safari Micro
B2B • Cloud • SaaS
Safari Micro is your trusted IT solutions partner, specializing in providing comprehensive technology services that include cloud management, network infrastructure management, and managed IT services. With a focus on delivering tailored solutions for businesses, Safari Micro offers products like fully managed virtual desktops and expertise in cloud technology, ensuring organizations can effectively manage their IT needs and infrastructure. The company also emphasizes consulting services to guide clients in strategic technology decisions.
51 - 200 employees
🤝 B2B
☁️ SaaS
📋 Description
• Deliver hands-on support via phone or email, resolving issues across Microsoft platforms (Windows Server, 365, Office, Windows 10/11, Cloud) and troubleshooting server, network, and application environments, including systems from Cisco, Sophos, Fortinet, and more • Work with ticketing platforms (ConnectWise, ServiceNow) to resolve end-user issues • Assist with Azure, Intune, AVD, backups, and endpoint management • Collaborate with senior U.S. engineers to escalate and learn advanced cases • Champion new tech solutions to continuously improve client IT environments • Manage and prioritize multiple projects in a deadline-driven environment
🎯 Requirements
• 4+ years in IT support (MSP or enterprise IT strongly preferred) • Solid English communication and a strong customer-first mindset • Experience with Windows 10/11, Microsoft 365, Azure, remote support tools • Familiarity with networking basics: DNS, DHCP, VPN, firewall troubleshooting • Self-motivated, dependable, and documentation-driven • Takes ownership, responds promptly, and communicates with clarity and honesty • Certifications (Microsoft, Cisco, Fortinet, etc.) [Nice-to-Have] • Experience with backup tools like Veeam or Datto [Nice-to-Have] • Exposure to Microsoft Server environments, SCCM, AVD, or cloud PaaS/IaaS [Nice-to-Have]
🏖️ Benefits
• Competitive pay , based on your experience and technical depth • Brand new WFH gear: Laptop, monitor, headset • Mandatory government benefits + 13th month pay • HMO (w/1 dependent) • 15 days of PTO/year + Birthday Leave • Paid certifications + hands-on training aligned to your career goals • Mentorship from a Microsoft MVP: Work with Jeremy Wallace, one of Microsoft’s most recognized experts in endpoint management and cloud tech • Year-end performance bonus
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