Manager, HR Services

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Safeguard Global

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B2B • Compliance • HR Tech

Safeguard Global is a company that provides services and solutions to aid businesses in expanding and managing their workforce internationally. They specialize in global payroll, workforce solutions, and providing compliance expertise to ensure businesses adhere to different regulatory requirements around the world. Their goal is to help businesses operate globally with ease, offering support in navigating complex international employment issues.

1001 - 5000 employees

🤝 B2B

📋 Compliance

👥 HR Tech

💰 Venture Round on 2019-05

📋 Description

• Managing end-to-end regional GEO HR Services operations, overseeing workstreams, schedules to ensure the timely and accurate provision of complex, in-country client/employee relations services. • Applying employment law within the region(s), together with commercial knowledge in order to recommend solutions and implement changes in order to mitigate commercial risk. • Directing and/or managing all activities associated with GEO HR Services within the region(s), including developing and implementing policies and procedures, developing and implementing best practices, key performance indicators and SLA metrics for the team. • Liaising with GEO Operations management team to make decisions for operational activities and to set strategic goals. • Identifying ways to increase efficiency across the department and to facilitate accelerating development and long-term success. • Supervising the team members, ensuring they advise, support, educate and train clients on regional law, benefits (statutory and additional), Health and Safety, terms and conditions, immigration rules and knowledge share best practice. • Ensure Global Compliance and Governance are applied. • Ensuring team KPI and satisfaction metrics are achieved (includes ticket management, responsiveness, and accuracy). • Evaluating overall performance by gathering, analyzing, and interpreting data and metrics. • Ensuring budget adherence and escalations are managed timely and appropriately. • Overseeing customer support processes and organizing them to enhance customer satisfaction. • Ensuring that the HR Services team is engaged in their work, effectively manages their performance and supports the team in their professional development. • Organizing Team and individual performance (1:1’s, team meetings, reviews, goals). • Supporting all internal and external audit requests (technology and process audits).

🎯 Requirements

• A bachelor’s degree in Human Resources, Business Management, or other related fields and relevant experience in a similar role. • A master's degree in HRM or business administration would be an advantage. • 5+ years of leadership experience in Human Resources Management. • The Job holder should ideally hold CIPD/SHRM qualification or equivalent and has good knowledge of the Employment Law. • In-depth knowledge of process management and team performance metrics. • Extensive knowledge of local labour legislation and regulations. • Global knowledge management, HR Information system, and Global (local legislative) compliance. • Proven experience in comfort with ambiguity and ability to use sound judgment to drive complex issues to resolution and influence to achieve results. • Experience of managing Global Teams would be a distinct advantage. • Experience in managing multiple customers in payroll / HR or project management capacity. • Proven experience in advising on applying Labor Law knowledge and managing complicated Employment Relations Issues. • Experienced in managing globally disbursed teams and managing a work-from-home/hybrid workforce. • Demonstrated track record of growing internal talent and preparing people for new and expanded responsibilities. • Demonstrated track record of service delivery excellence. • Strong Project Management skills and strong understanding of interdependencies with cross functional stakeholders (GEO Onboarding, Sales, Payroll, legal, compensation, benefits) • Clear ability to help an organization change and adapt its ways of working to reflect growth and scale as it occurs. • Excellent prioritization skills: ability to work in a dynamic, rapidly changing environment by prioritizing situations which require a sense of urgency. • Strong analytical and problem-solving skills with a high level of confidentiality. • Strong business acumen and proven track record of providing world class customer service.

🏖️ Benefits

• Autonomy & Flexibility (Work in Any Way) • Bonding Leave: Enjoy paid leave to bond with your new family member. • 2 Charitable Days: Contribute to causes you believe in. • Reward & Recognition Program: Be rewarded for your success and championing our values. • Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.