Director, Digital Product Design

Job not on LinkedIn

🕒 May 28

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

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Safelite

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1947

🚘 Automotive

📦 Logistics

🏭 Manufacturing

Automotive • Logistics • Manufacturing

Safelite is a prominent auto glass service provider offering comprehensive windshield repair and replacement services. They are recognized for their expertise in auto glass care, offering services throughout all 50 states with their MobileGlassShops™ and repair facilities. Safelite is committed to convenience, providing mobile auto glass services that come to the customer's location when eligible. They pride themselves on using high-quality materials and back their services with a nationwide warranty, ensuring customer satisfaction and peace of mind. Safelite works seamlessly with auto insurance, reducing the stress of glass repairs for their clients.

📋 Description

• Own design quality and outcomes across the digital portfolio • Lead product design across Safelite’s digital ecosystem, including: Consumer experiences, Partner and commercial experiences, Associate and technician tools, AI and agentic experiences. • Set and enforce the experience bar for interaction design, content, accessibility, and visual quality across every squad and surface. • Translate customer insight, business strategy, and product direction into clear experience direction designers can run with. • Make design tradeoffs based on customer impact, business value, technical feasibility, and operational reality, and make those tradeoffs visible to leadership. • Connect design decisions to measurable outcomes: conversion, containment, self-service completion, satisfaction, and associate efficiency. • Build and lead the product design team • Lead, coach, and develop a team of product designers across consumer, partner and commercial, associate and technician, and agentic surfaces. • Set clear expectations for craft, product judgment, partnership, and execution. Hold the bar. • Build team capability in discovery, experimentation, prototyping, service thinking, and AI-enabled design. • Coach designers to use AI fluently across the product lifecycle: research synthesis, concept generation, prototyping, and iteration. • Evolve the design system into a scalable experience system • Move Safelite’s design system beyond a reusable component library into a shared experience system that drives consistency across journeys, platforms, and touchpoints. • Define and govern shared patterns, components, accessibility standards, and design principles used across every squad. • Improve design-to-development handoff and implementation quality in partnership with Engineering. • Establish the rituals, including critique, documentation, and review, that allow design quality to scale without slowing teams down. • Lead AI-enabled and adaptive experience design • Partner with AI and Agentic product leadership to design Scarlett, Gray, and Chad as trustworthy, useful, and customer-centered experiences. • Establish reusable AI-era UX patterns: conversational design, guided decisioning, confidence states, fallback logic, and human handoff. • Help teams decide where AI should automate, assist, recommend, escalate, or stay out of the way. • Translate complex agentic capabilities into simple, intuitive experiences grounded in real customer and associate needs. • Performs other duties as assigned

🎯 Requirements

• 8+ years of product design, UX design, interaction design, or service design experience. • 3+ years leading or managing product designers, with demonstrated ability to raise the craft bar across a team. • Strong portfolio showing customer-facing digital products across web, mobile, and responsive surfaces, with measurable customer and business impact. • Hands-on use of digital analytics platforms (Quantum Metric, Heap, Amplitude, FullStory, or similar). You run your own analysis and form your own point of view from the data. • Expert-level fluency in Figma, including components, variants, auto-layout, and design system contribution. • Demonstrated fluency using AI across the product lifecycle: strategy development, discovery, customer signal, research synthesis, prototyping, and testing. • Experience evolving or scaling a design system across multiple products and teams. • Strong product partnership skills. You operate alongside PM and Engineering as a peer, not downstream. • Ability to connect design decisions to customer outcomes and business metrics. • Strong written and verbal communication. • Ability to operate in ambiguity and bring structure to complex experience problems.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities