Manager, Site Reliability Engineer

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October 17

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SafeRide Health

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Healthcare Insurance • Transport

SafeRide Health is a company that enhances non-emergency medical transportation (NEMT) through advanced technology and a digitized network, ensuring patients access the right care at the right time. They offer a tech-first, member-centric approach enabling seamless access to transportation services, customizable platforms to fit any health plan, and real-time visibility into rides for reliability and peace of mind. SafeRide Health partners with a broad network of transportation providers to offer nationwide coverage and flexible services, focusing on improving access to life-sustaining care and transforming patient transport experiences.

501 - 1000 employees

⚕️ Healthcare Insurance

🚗 Transport

📋 Description

• Keeping systems and services running smoothly with minimal downtime by focusing on availability, reliability, and scalability. • Developing and maintaining tools and scripts to automate repetitive tasks such as deployments, configuration management, and monitoring. • Implementing and managing monitoring and alerting systems to provide visibility into system performance and quickly detect potential issues. • Responding to, diagnosing, and resolving system incidents, including conducting post-mortems to prevent future occurrences. • Monitoring system resource usage to forecast future needs and scale systems accordingly to handle increasing user load. • Collaborating with stakeholders to identify operational risks and implementing strategies to reduce their likelihood and impact. • Analyzing metrics from operating systems and applications to identify areas for performance improvement. • Provide direction to a team of direct reports and matrixed resources in alignment with Site Reliability objectives. • Manage performance of SRE team members through regular 1:1s, coaching sessions, performance reviews, and performance management when necessary.

🎯 Requirements

• Minimum of 8 years progressive experience in an IT, Software Engineering, Technology Operations, or Business Continuity role. • Minimum of 3 years of hands-on experience in a Site Reliability, DevOps, or IT Observability role. • Minimum of 2 years direct supervisory experience leading technology professionals. • Demonstrated proficiency with production monitoring and alerting tools (DataDog is a major plus!). • Basic proficiency in an AWS containerized environment running infrastructure as code.

🏖️ Benefits

• Competitive compensation and performance-based bonus potential • Full medical, dental, and vision coverage • Generous PTO and paid company holidays • 401(k) with employer match • Paid parental leave and family support benefits