Human Centered Change Manager

🕒 4 days ago

🐊 Florida, Illinois, +3 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $123.1k - $186.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Salesforce

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Salesforce is a leading cloud-based software company that provides a comprehensive customer relationship management (CRM) platform. The platform connects all company data and teams on an integrated, AI-driven system to improve sales, customer service, and marketing efforts. Salesforce offers scalable solutions for businesses of all sizes, including small and medium enterprises, and provides industry-specific solutions to modernize operations, save time, and reduce costs. Salesforce also offers educational resources through Trailhead and a wide selection of apps on AppExchange to extend its CRM capabilities.

📋 Description

• Develop and execute holistic change strategies for complex transformation initiatives • Integrate human-centered service design and behavioral science methodologies • Facilitate cross-functional partnerships to design and implement new ways of working • Drive senior leadership alignment and executive sponsorship • Scale human-centered change practices and new ways of working • Analyze customers’ organizational landscapes, capabilities, and capacity for transformational change • Identify barriers to change and develop recommended solutions for account and project leadership and customer sponsors • Conduct change impact and barrier analyses, stakeholder interviews, and process reviews • Design and implement monitoring, measurement, and evaluation frameworks • Collaborate with program management teams to integrate change strategies into delivery and execution • Integrate Design Thinking methodology and outcomes into Human-Centered Change roadmaps • Coach senior leaders, managers, supervisors, junior team members, and project staff • Demonstrate repeatable change methodologies for customer self-sustainment • Serve as primary point of accountability for designated HCC customer engagements • Support go-to-market activities including scoping, proposal development, and SOW creation • Manage subcontractors and SI partner relationships • Contribute to practice innovation through design, change management, and behavioral science methods • Apply expertise across change leadership, culture transformation, organizational/operating model design, and employee experience

🎯 Requirements

• Knowledge of change management principles, methodologies, and tools (e.g., Levers & ADKAR) • Experience leading Business Value, Design Thinking, or Human-Centered Change relevant workstreams • Minimum 5 years of industry experience in customer-facing roles • Ability to clearly articulate Human-Centered Change value to stakeholders at all levels • Experience with large-scale transformation engagements • Strong organizational and communication skills • Excellent verbal and written communication skills • Strong workshop design and facilitation skills • Proven track record of building customer relationships • Ability to design and implement monitoring and measurement frameworks to evaluate change success • Experience coaching and developing team members and junior consultants • Resource management experience, including onboarding, managing, and supervising project teams • Working knowledge of AI capabilities and responsible application in consulting • Strong organizational change management experience • Willingness to travel when required, up to 50% of the time • Degree or equivalent relevant experience required • Preferred: experience across Automotive, Manufacturing, Retail, Consumer Goods, and Energy industries • Preferred: Prosci Certification • Preferred: Salesforce Admin Certification • Preferred: Salesforce Strategy Designer Certification • Preferred: Salesforce Agentforce Specialist Certification

🏖️ Benefits

• Time off programs • Medical insurance • Dental insurance • Vision insurance • Mental health support • Paid parental leave • Life insurance • Disability insurance • 401(k) • Employee stock purchasing program • Incentive compensation may be available for certain roles • Equity may be available for certain roles • Reasonable accommodation during the application or recruiting process