AI Self-Service Program Manager

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November 12

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Lead daily operations of Samsara’s AI self-service platforms (Chatbot and Voice AI) to ensure reliability, speed, and performance. • Track and analyze key metrics such as containment, deflection, accuracy, and CSAT to uncover insights and drive improvement. • Optimize AI intelligence and integrations by refining prompts, enhancing conversational design, improving customer flows, and expanding connections across systems for seamless support. • Collaborate across teams including SMEs, Tech Docs, vendors, and internal AI groups to close content gaps and scale platform capabilities. • Advance AI self-service strategy through innovation and continuous alignment with business goals, customer needs, and emerging industry trends.

🎯 Requirements

• 8+ years in Support Operations, Knowledge Management, or AI/Automation platform management. • Bachelor’s degree in Business, Information Systems, or a related field (Master’s preferred). • Conversational design / prompt engineering background • Experience working directly with conversational AI technologies such as chatbots or voice AI. • Strong analytical and problem-solving skills with a data-driven mindset. • Proven success collaborating across technical and non-technical teams. • Skilled in project and vendor management. • Excellent communication and storytelling skills with a focus on customer experience.

🏖️ Benefits

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.