Customer Success Manager

🕒 August 10

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Hire, onboard, and develop a high-performing team of CSMs and ICs covering Canada’s Commercial and Mid-Market segments • Manage individual performance and deliver results across team KPIs and organizational OKRs • Set expectations, goals, and KPIs including net revenue retention, adoption rates, health scores, business review and implementation completion, and risk management • Run structured 1:1s, pipeline reviews, and risk reviews; provide coaching and developmental feedback • Manage capacity and account assignment across a high-volume book • Own and continuously improve Canada’s Digital Scale journey • Define and execute digital plays including onboarding sequences, adoption campaigns, renewal outreach, and health-score triggers • Ensure measurable customer value through onboarding, adoption, expansion, and renewal motions • Review Customer Success Plans, Business Reviews, and executive-ready materials • Oversee book-of-business risk management and action plans for at-risk accounts • Support high-stakes customer moments including implementation kickoffs, QBRs, escalation calls, and executive check-ins • Translate company and Customer Success strategy into an operating model for Commercial and Mid-Market segments • Standardize onboarding, business-review, risk, and escalation processes across Canada • Use CS platforms, CRM, product analytics, and digital engagement tools to monitor performance and guide decisions • Partner with Enablement, Sales, Renewals, Services, Support, Product, and Operations • Represent the Scale customer voice in internal forums and influence roadmap and policy decisions • Foster psychological safety, accountability, inclusion, teamwork, and continuous improvement • Communicate with senior leadership on progress, risks, headcount, and territory health

🎯 Requirements

• 2+ years of experience managing a team • Experience implementing a scaled (low touch) onboarding or account management program • SaaS experience preferred • Strong work ethic, prioritization, and high emotional intelligence • Experience with a customer success CRM such as Gainsight or Totango • Solutions-oriented with strong problem solving skills • Comfort in a fast-paced, performance-based, and change-heavy environment • Strong bias for action, ability to think big, and insistence on high standards • Bachelor’s degree from a 4-year institution • Legal right to work at the company and in the specified work location

🏖️ Benefits

• Above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles) • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • Remote work support