Customer Support Supervisor

October 30

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+12 more states

🐻 Alaska – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $53.5k - $72k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🦅 H1B Visa Sponsor

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Samsara

WebsiteLinkedInAll Job Openings

Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Be responsible for day-to-day monitoring and management of incoming contact channels (Phone, Email, Chat). • Maintain schedules and monitor time-off requests and time reporting. • Train, continually coach & educate the Level 1 agents. • Conduct regular ticket audits and reviews. • Work closely alongside other Supervisors, Training/Enablement, and Management. • Be the initial point of escalation for Tier 1 questions. • Constantly go above and beyond to serve customers and your team. • Answer customer-facing calls.

🎯 Requirements

• 1-3 years of leadership experience as a leader of individuals in a high-volume contact center support environment is required. • 1+ years of leadership experience supporting teams in customer billing, finance and retention capacities. • Bilingual English/Spanish required • Bachelor’s degree or equivalent expertise in Customer Support or related fields. • Strong understanding of Behavioral-Based Coaching Model. • Experience establishing expectations around development and performance management. • Strong problem-solving and troubleshooting skills. • Superior customer-facing skills.

🏖️ Benefits

• Health benefits • Remote and flexible working