Enterprise Customer Success Manager

🕒 September 18

🇨🇦 Canada – Remote

💵 $98.7k - $127.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Partner with top customers to understand their fleets and unique challenges • Advise customers on customizing Samsara’s Connected Operations Cloud for their needs • Serve as a long-term customer partner • Work cross-functionally with Sales, Support, Sales Engineering, and Product • Help customers improve operational safety, efficiency, and sustainability using Samsara’s IoT platform • Create joint success plans outlining customer objectives, metrics, and timelines • Remove barriers to achieving business value • Orchestrate executive business reviews with customer decision-makers and Samsara executive leadership • Conduct customer workshops and recommend workflow changes • Develop deep knowledge of Samsara’s platform capabilities and explain them to diverse industries • Mentor the wider Customer Success and Support teams • Champion and embed Samsara’s cultural principles as the company scales globally

🎯 Requirements

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role • Enterprise SaaS experience preferred • Strong priority management and high emotional intelligence • Willingness to travel to customers up to 25–40% • Experience supporting or working with technical products • Strong problem-solving skills • Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and software users • Initiative and ability to thrive in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure • Bachelor’s degree from a 4-year institution • French fluency is a plus

🏖️ Benefits

• Performance-based bonus/variable pay • Equity for eligible roles • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Above-market total compensation • Flexible working model • Remote work support where aligned with operational requirements