Enterprise Customer Success Manager

🕒 August 24

🇩🇪 Germany – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Samsara

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

📦 Logistics

🏗️ Construction

🏥 Healthcare

💰 Seed Round on 2014-08

Logistics • Construction • Healthcare

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

📋 Description

• Ensure customers increase the safety, efficiency, and sustainability of their operations with Samsara’s IoT platform • Compose joint success plans outlining customer objectives, metrics, and timelines • Remove barriers to achieving business value • Orchestrate executive business reviews with customer decision-makers and executive leadership • Conduct customer workshops to understand operations and recommend workflow changes • Explain Samsara platform capabilities to businesses across field services, utilities, transportation, school buses, and other industries • Mentor the wider Customer Success and Support teams • Collaborate cross-functionally with Sales, Support, Sales Engineering, and Product • Champion and embed Samsara’s cultural principles

🎯 Requirements

• 4+ years of experience in a senior Customer Success, account management, or strategic consulting role • Enterprise SaaS experience preferred • Strong priority management and high emotional intelligence • Experience supporting or working with technical products • Strong problem-solving skills • Proven track record of building trust and communicating effectively with executives, Product and Engineering leadership, and software users • Initiative and ability to thrive in a fast-paced, change-heavy environment • Diplomacy, tact, and poise under pressure when working through customer issues • Bachelor’s degree from a 4-year institution • Fluency in German required • Experience serving and supporting large-scale business solutions at Fortune 500 companies preferred • Strong bias for action and high standards preferred

🏖️ Benefits

• Above-market total compensation through base salary, performance-based bonus/variable pay, and equity (for eligible roles) • Flexible, employee-led remote model • Professional development stipend • Comprehensive health plans • Parental leave plans • Flexible working model • Remote work support where aligned with operational requirements