Senior Manager, Campaign Operations

November 25

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Samsara

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Enterprise • Transport • Security

Samsara is a technology company that provides a comprehensive operations platform aimed at improving the efficiency, safety, and sustainability of organizations. Their solutions include video-based safety, vehicle telematics, equipment monitoring, workforce applications, and site visibility. Samsara serves a wide range of industries, including transportation, logistics, construction, and government. The platform connects people, systems, and data, enabling organizations to make faster, data-informed decisions. Samsara's Connected Operations technology helps complex organizations operate more effectively by offering real-time GPS, proactive alerts, compliance training, and asset tracking.

1001 - 5000 employees

Founded 2015

🏢 Enterprise

🚗 Transport

🔐 Security

💰 Seed Round on 2014-08

📋 Description

• Build and Develop the Team: Hire, develop, and lead an inclusive, engaged, and high-performing team. Empower your team members to gather and interpret data to make informed decisions, fostering a culture of intellectual honesty. • Influence the Function: Act as a strategic partner to Demand Generation, Lifecycle, and Field Marketing leaders. You will influence the broader function on campaign feasibility, prioritization, and best practices, ensuring we build the team and capabilities needed to execute on the strategy. • Champion Operational Excellence: Set high standards for execution quality across the team by embracing our "Keep a High Bar" operating principle. You will champion operational excellence, ensuring your team consistently exceeds expectations in accuracy, transparency, and delivery. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. • Streamline Cross-Team Processes: Actively demonstrate our operating principle of "Eliminate Bureaucracy" by streamlining cross-team processes and workflows. You will identify bottlenecks between Campaign Ops and stakeholder teams and remove obstacles to collaboration. • Risk Management: "Work Backwards from Winning" by identifying, assessing, and mitigating both operational and strategic risks within the team and function. You will ensure we have the right internal communications, QA, and compliance (GDPR/CAN-SPAM) safeguards in place. • Drive Agility: Foster a sense of urgency within the team. Role-model the importance of balancing speed (to meet market demand) and quality (to protect the customer experience) in delivering results. • AI & Innovation: Drive further AI maturity across Campaign Operations processes. You will identify and implement operational improvements embedding AI in the way work is accomplished to accelerate campaign production, segmentation, and business impact. • Root Cause Analysis: Promote critical thinking. When challenges arise, you will support the team in conducting root cause analysis to solve systemic issues rather than applying quick fixes. • Performance & Tools: Develop and implement tools and resources to enhance ramping and sustained team performance, ensuring new hires can master our stack (Marketo, Iterable, Salesforce, Hightouch, Zoom, etc.) quickly.

🎯 Requirements

• 10+ years of experience in Marketing Operations, Demand Generation or similar Global Service Center, with 3+ years of direct people management experience. • Serve as a subject matter expert with deep hands-on experience in Marketing Automation (Marketo/Iterable), CRM (Salesforce), and CDP platforms (Hightouch or similar); provide technical leadership and troubleshoot complex issues to guide and support the team. • Process Leadership: Managed high-volume global campaign operations, overseeing end-to-end processes including intake, build, QA, and reporting to ensure efficient execution and quality delivery. • Data Fluency: Analyzed operational metrics (SLA adherence, error rates, capacity planning) and campaign performance data (Open Rate, CTR, CTOR, Pipe:MQL, etc.) to inform strategic decisions and optimize resource allocation. • Collaboration: Fostered cross-functional collaboration to solve complex challenges, streamline workflows, and improve overall marketing operations efficiency.

🏖️ Benefits

• Full time employees receive a competitive total compensation package • employee-led remote and flexible working • health benefits • much, much more