Support Engineer

Job not on LinkedIn

September 20

Apply Now

Receive Emails with Similar Jobs

ScalableOS

WebsiteLinkedInAll Job Openings

B2B • SaaS • Staffing

ScalableOS is a premier offshore staffing partner specializing in custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms. Based in the Philippines, ScalableOS provides dedicated teams that work as an extension of its clients' operations, ensuring full integration and management. The company focuses on delivering cost-effective solutions while maintaining a high standard of expertise, enabling businesses to maximize efficiency and performance through tailor-made staffing solutions.

201 - 500 employees

🤝 B2B

☁️ SaaS

📋 Description

• Conduct thorough research and identify effective solutions to software and hardware issues • Diagnose and resolve advanced technical problems including firewalls, switches, servers, cloud environments such as Azure, network configuration, application support, Active Directory, and account setup • Assist with escalations from Support Technicians and resolve complex, dynamic customer issues • Engage with customers to probe and uncover root causes and guide them through complex troubleshooting steps • Ensure all issues are accurately logged and tracked in the system and follow up with clients post-resolution • Prioritize and manage multiple open issues simultaneously • Collaborate with a diverse team to contribute to best practices and continuous improvement in service delivery

🎯 Requirements

• Work Experience 1-3 years (listed in Job Information) • 3-5 years of proven experience in Helpdesk/Desktop Support, preferably within a Managed Service Provider (MSP) environment • Advanced technical troubleshooting expertise across firewalls, switches, servers, cloud environments (e.g., Azure), network configuration, application support, Active Directory management, and account setup • Strong communication skills; ability to interact effectively with end-users via phone, remote sessions, and in-person meetings • Professional IT certifications (MCSA or MCSE [Microsoft 365 & Azure], Cisco CCNA/CCNP/CCIE, VMware VCP) highly preferred but not required • Willingness to accept a long-term work-from-home arrangement • Amenable to a permanent night shift schedule • Ability to prioritize and manage multiple open issues simultaneously • Experience logging and tracking issues in a ticketing system