Patient Engagement Specialist

🕒 October 14

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 14%

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Scene Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

🏥 Healthcare

☁️ SaaS

💊 Pharmaceuticals

💰 Grant - Scene Health on 2023-09

Healthcare • SaaS • Pharmaceuticals

Scene Health is a healthcare technology company that provides a medication adherence platform combining a multilingual mobile app, asynchronous and livestream video directly observed therapy (DOT), and a clinical care team of pharmacists, nurses, and coaches. Its B2B SaaS solution serves health plans, public health departments, health systems, and life-sciences/CRO clients to deliver real-time adherence data, improve clinical outcomes, increase trial retention, and reduce costs. Scene Health’s services are evidence-based with numerous peer-reviewed publications demonstrating high observed adherence rates and measurable improvements in clinical metrics and utilization.

📋 Description

• Deliver Scene’s digital adherence monitoring programs for academic and commercial research partners • Support research studies and clinical trials through asynchronous monitoring of participants’ medication adherence to investigational study drugs and novel interventions • Help research and clinical trial study sites and patients begin a standardized medication adherence program • Establish a responsive routine of documenting participant medication adherence • Complete daily reviews of patient video submissions when ingesting medications • Respond according to engagement and escalation protocols and document actions taken • Update and maintain a database of patient-level notes daily • Conduct data entry, data quality checks, and data reconciliation exercises • Conduct technical training with study sites to help patients use Scene Health’s mobile application and resolve technical challenges with the web platform • Prepare written reports and maintain records of program monitoring activities • Collaborate with cross-functional teams to identify, develop, evaluate, and refine processes and features • Provide management with patient feedback and recommendations for program and product improvement • Monitor patients’ adherence to prescription medications in clinical programs • Perform other duties as assigned

🎯 Requirements

• 3-5 years of related experience • High school diploma • Excellent oral and written communication skills • Strong interpersonal skills • Proficiency with database systems and mobile applications • Bilingual in English and Spanish • Bachelor’s degree in a healthcare related field or equivalent experience (preferred) • Experience in a healthcare, clinical research, or a digital health setting (preferred) • Familiarity or experience with substance use/abuse and mental health care and programs, especially recovery support services and peer support approaches (preferred) • Directly Observed Therapy, peer counseling, or other community health work experience (preferred) • Eligible to work in the United States; visa sponsorship is not available • Prepared to provide references as part of the interview process

🏖️ Benefits

• Open to alternative work schedules

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