Customer Success Manager

Job not on LinkedIn

🕒 February 13

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ScreenPoint Medical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

ScreenPoint Medical is a medtech company that develops Transpara, an FDA-cleared and CE-marked suite of AI-powered software for breast imaging and mammography. Their products include automated cancer detection, breast density assessment, and temporal comparison tools designed to improve radiologist workflow, increase detection accuracy (especially in dense breast tissue), and help prioritize high-risk cases. ScreenPoint Medical delivers Transpara as subscription software integrated into clinical workflows and emphasizes clinical evidence, peer-reviewed validation, and regulatory clearance.

📋 Description

• Act as the primary point of accountability for customer success, satisfaction, retention, and long-term value realization. • Drive gross retention and net revenue retention by ensuring customers adopt, expand, and fully realize the clinical and operational value of ScreenPoint’s solutions. • Identify expansion, upsell, and cross-sell opportunities in partnership with Sales, based on customer goals, usage patterns, and maturity. • Monitor customer health indicators and identify early risk signals, develop mitigation plans, and proactively intervene before issues escalate. • Deliver Executive Business Reviews (EBRs) that articulate clinical and operational outcomes, value delivered, and future opportunities. • Deliver high-impact clinical training for breast radiologists and clinical teams (virtual and onsite). • Collect, synthesize, and communicate customer feedback to Product, Engineering, Sales, and Marketing. • Partner cross-functionally to ensure seamless customer experiences from pre-sales through renewal.

🎯 Requirements

• Bachelor’s degree in a medical, scientific, or business field (or equivalent experience). • 4+ years of experience in breast imaging, radiology, mammography, or imaging AI. • Excellent verbal and written communication skills in English, with confidence presenting to clinical and executive stakeholders. • Experience in Customer Success, Account Management, Clinical Applications, or similar customer-facing roles preferred. • Familiarity with SaaS metrics (e.g., adoption, retention, NRR) and customer health concepts is key. • Knowledge of AI in radiology and/or mammography.

🏖️ Benefits

• Providing a Certificate of Conduct (VOG) or background check is part of our application procedure