IT Technician

Job not on LinkedIn

🕒 October 19, 2025

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

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SDG Corporation

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 Private Equity Round - SDG Corporation (TruOps) on 2024-12

Cybersecurity • Artificial Intelligence • Enterprise

SDG Corporation is a cybersecurity services firm that helps organizations build cyber resilience through advisory, transformation, and managed security services. They combine AI (Clark AI) with deep expertise in identity and access management, risk and compliance, threat detection and response, and cloud security to deliver identity governance, PAM, SASE, MDR, vulnerability management, and GRC offerings. SDG serves large enterprises across industries and provides strategic advisory, implementation, and 24/7 managed operations to reduce risk and protect digital trust.

📋 Description

• Respond to incoming support requests via phone, email, ticketing system, or in-person. • Provide technical support for desktops, laptops, printers, mobile devices, and peripherals. • Troubleshoot hardware, software, and basic networking issues. • Set up and configure new user accounts, workstations, and equipment. • Install, update, and maintain software applications. • Maintain accurate documentation of issues, solutions, and processes in the help desk system. • Escalate complex issues to Level 2/3 IT support as needed. • Assist with onboarding and offboarding of users, including equipment provisioning and account setup. • Follow IT policies and procedures to ensure data integrity and system security.

🎯 Requirements

• High school diploma or equivalent required. • IT certifications (e.g., CompTIA A+, ITIL, Microsoft, etc.) preferred. • 1+ year of IT support experience in a service desk or help desk environment preferred. • Basic knowledge of Windows and beneficially macOS operating systems. • Familiarity with Microsoft 365, Active Directory, and remote support tools. • Strong problem-solving and organizational skills. • Excellent interpersonal and communication skills. • Ability to work independently and in a team-oriented environment.

🏖️ Benefits

• SDG Corporation’s legacy is 30+ years as an established global leader in the Cybersecurity and Identity and Access Management space. • We empower organizations to identify and mitigate risks, protect their most valuable assets, and confidently pursue growth. • At SDG, our people are our greatest asset. • We foster a collaborative and inclusive culture where innovation thrives, career growth is nurtured, and your impact truly matters. • Whether you're driving transformation for our clients, shaping the future of cybersecurity, or advancing your own expertise, you’ll be joining a team that values curiosity, creativity, and the drive to make a difference.