Technical Support Representative I

Job not on LinkedIn

September 18

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $46.4k - $68k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Seagull Scientific

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The world’s largest and most dynamic supply chains in every industry trust BarTender to create the labels, barcodes and RFID that keep their products moving, traceable and safe. With corporate headquarters and software development in Bellevue, Washington, USA, and branch offices in Madrid, Taipei and Tokyo, BarTender is available in more than 150 countries through a global network of local partners. Learn more at www.seagullscientific.com.

201 - 500 employees

📋 Description

• First line of communication with external customers via email, chat, and phone • Provide technical assistance on Seagull Software on-premises and SaaS solutions (BarTender) and printer drivers • Identify, troubleshoot, and resolve technical issues relating to enterprise software and third-party applications • Escalate issues to higher support tiers as needed • Research and answer miscellaneous questions about software capabilities from resellers and end users • Identify and record details about support tickets and contribute to documentation and the Knowledge Base • Suggest improvements to product and work closely with Engineering, IT, QA, and Sales • Take on special tasks and projects such as report writing, product documentation, and programming • Provide a World-Class customer experience

🎯 Requirements

• Prior experience as a technical support representative • Excellent customer service and troubleshooting skills • Strong knowledge of Windows operating systems • Technical aptitude and ability to quickly learn new software • Strong written and verbal communication skills in English • Problem-solving ability and active listening skills • Ability to collaborate with different teams and work independently • Availability to work an 8.5 hour shift between 7AM - 6PM PST, including some weekends • Must be authorized to work in the US without visa sponsorship upon hire • Preferred: Computer Science Degree or Technology Certification • Preferred: Completion of CompTIA A+ certification • Preferred: Spanish fluency (stipend may apply)

🏖️ Benefits

• Excellent medical, dental, and vision plan • 401K with 100% employer matching up to 3.0% with immediate vesting • Accrual of 21 days of PTO (combined vacation and sick days) per year for the first four years • Additional PTO accrual increases with years of service • 10 paid company holidays per calendar year • Company-paid life insurance • Short-term and long-term disability benefits • Tuition-reimbursement benefits • Free parking (Redmond office)