Onboarding Specialist

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November 12

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SearchStax

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B2B • Enterprise • SaaS

SearchStax is a company that specializes in providing advanced site search solutions to improve website visitor experiences. Their AI-enabled platform offers features such as auto-complete suggestions, related searches, and filtering options to help users quickly find the content they need. SearchStax's solutions are designed to enhance marketing agility and drive visitor engagement by analyzing search behaviors and optimizing search functionality. Trusted by over 700 global customers, the company provides secure and compliant services including managed search and Solr consulting. SearchStax aims to empower marketers with tools to effortlessly direct visitors to valuable content, resulting in improved website outcomes.

51 - 200 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Serve as the primary customer contact during the onboarding phase, ensuring smooth coordination between customers, partners, and internal teams • Lead onboarding projects from kickoff to completion, managing scope, milestones, deliverables, and customer expectations • Educate customers on platform capabilities, best practices, and configuration options to enable early adoption and time-to-value • Identify and mitigate risks early in the onboarding process, escalating and collaborating cross-functionally as needed • Partner with Customer Success, Solutions, and Product teams to ensure alignment between business goals and technical delivery • Create and refine onboarding materials, templates, and processes to drive consistency and scalability across engagements • Develop vertical-specific onboarding guides and success materials to tailor the experience by industry • Contribute to customer training programs, documentation, and enablement assets • Track and report onboarding metrics (e.g., onboarding completion time, early adoption milestones, risk trends) • Continuously improve the onboarding experience based on customer feedback and evolving product capabilities.

🎯 Requirements

• 5+ years in a Customer Success, Onboarding, Account Management, or Strategy role with enterprise or mid-market customers • Inherently technical and curious with a strong aptitude to learn our products and related ecosystems • Demonstrated success managing multiple customer projects and timelines simultaneously • Proven experience developing onboarding frameworks, materials, or process improvements • Bachelor’s degree in Business, Communications, or related field (or equivalent experience) • Familiarity with SaaS, cloud technologies, and ideally digital experience platforms • Experience working cross-functionally with Product, Sales, and Support teams • Prior exposure to search, database, cloud, and infrastructure technology is a plus • The ability to act with a high level of autonomy and leverage resources based on customer needs.

🏖️ Benefits

• 🌍 Remote-First: We're a diverse team spanning the United States and India, with a collaborative workspace in Los Angeles, CA. • 💰 Competitive Compensation & Stock Options: We want you to share in our success. As a team member, you'll have the chance to become a shareholder. • 🌱 401k Match: We offer a 4% match on 401k contributions to help you save for the future. • 💉 Healthcare Benefits: Your health matters! We've got you covered with comprehensive medical, dental, and vision plans. Best of all, we foot the bill for 100% of employee-only premiums. • 🌴 Paid Time Off: We value work-life balance. We offer flexible vacation time and paid holidays. • 🚀 Exciting Growth Opportunities: We are building cutting-edge open source and cloud technology. There is no shortage of opportunities to innovate and grow your career.