Client Performance Manager – Workers Compensation Experience Required

🕒 Yesterday

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $80k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Sedgwick

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Sedgwick is a global provider of technology-enabled risk, benefits, and integrated business solutions. They help people and organizations by managing and mitigating risk with solutions in accident, health, disability, unemployment compensation, and liability claims administration, among others. Sedgwick offers services such as claims administration, building consulting, forensic accounting, and forensic engineering. Their specialties include property restoration, brand protection, and loss prevention across several industries, including agriculture, construction, and environmental sectors. The company emphasizes diversity, equity, and inclusion (DEI) as well as environmental, social, and governance (ESG) practices.

📋 Description

• Assist with performance management of the entire program across multiple jurisdictions for workers compensation and potentially leave of absence • Ensure adherence to client service instructions for workers compensation supporting a dedicated client • Monitor client reserves for accurate reflection of the client's book of claims and ensure reserves are within an appropriate range • Track and trend performance guarantee and gain share agreements at the client level • Ensure client claims reports are properly and timely prepared and distributed • Monitor the client's average cost of claims and identify trends and excessive cost factors • Conduct client-specific operational audits and monitor client audit compliance • Work with company Quality and Operations staff to resolve client issues, including results of client Compass audits • Manage client-specific internal control report issues • Ensure timely payment of TTD, medical, and vendor bills and appropriate vendor utilization • Review aging claims for file closure, ensuring claims do not age beyond appropriate time frames

🎯 Requirements

• Five (5) years of workers compensation claims management experience • Understanding of excess and carrier reporting for workers compensation claims • Strong communication skills • Knowledge of Excel for reporting and tracking purposes • Clear and conceptual thinking ability • Excellent judgment, troubleshooting, problem solving, analysis, and discretion • Ability to handle work-related stress • Ability to handle multiple priorities simultaneously • Ability to meet deadlines • Computer keyboarding ability • Hearing, vision, and talking abilities

🏖️ Benefits

• Flexible work schedule • Referral incentive program • Career development and promotional growth opportunities • Medical, dental, and vision benefits • 401K and matching • PTO • Disability and life insurance • Employee assistance • Flexible spending or health savings account • Other additional voluntary benefits • Work-life balance • Professional development opportunities • Flexibility and autonomy in daily work, location, and career path