Senior Technical Support Engineer

November 25

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+19 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $101k - $119k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Semgrep

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Cybersecurity • SaaS

Semgrep is an application security company that provides a SaaS AppSec platform focused on static application security testing (SAST), software composition analysis (SCA) for supply chain vulnerabilities, and secrets detection. It combines fast, code-aware rule-based scanning, community and managed rules, and AI-powered triage and fix recommendations to reduce false positives and integrate security feedback into developer workflows and CI/CD pipelines. Semgrep's products and engine are designed to help engineering and security teams automate, scale, and operationalize security across organizations.

51 - 200 employees

Founded 2017

🔒 Cybersecurity

☁️ SaaS

📋 Description

• Understand, reproduce and resolve complicated technical issues supporting AppSec Engineers, Security Engineers, and Software Engineers. • Drive an operational mindset with managing support tickets - ensuring data and systems are updated to resolve tickets and identify areas of improvement for the customer experience. • Be the voice of the customer to help prioritize recurring feature requests with our product and engineering teams. • Help our team scale over time - write documentation, create troubleshooting playbooks, develop new tooling/training/processes that drive efficiency. • Participate in on-call duties to cover urgent tickets for regional holidays, Semgrep company holidays, and a global rotation for weekend support.

🎯 Requirements

• 2+ years of experience in a technical customer support role or former experience as a software engineer • Excellent written and verbal communication skills • Deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite • Familiarity with Web Application Security concepts including OWASP Top 10 • Basic understanding of API and Webhooks • Genuine interest and passion for helping solve problems, with a high degree of empathy for the customer experience • Ability to work 9am - 6pm local time Monday through Friday; plus availability for rotational on-call support for weekend/holiday rotation.

🏖️ Benefits

• Equity and benefits in addition to salary • Comprehensive health plans • Generous vacation time • 401k • Learning stipends