Senior Technical Support Engineer

Job not on LinkedIn

November 3

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Semgrep

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We’re Semgrep, a software security company. Our mission is to profoundly improve software security and reliability to safeguard human progress.

51 - 200 employees

📋 Description

• Understand, reproduce and resolve complicated technical issues supporting AppSec Engineers, Security Engineers, and Software Engineers. • Drive an operational mindset with managing support tickets - ensuring data and systems are updated to resolve tickets and identify areas of improvement for the customer experience. • Be the voice of the customer to help prioritize recurring feature requests with our product and engineering teams. • Help our team scale over time - write documentation, create troubleshooting playbooks, develop new tooling/training/processes that drive efficiency. • Participate in on-call duties to cover urgent tickets for regional holidays, Semgrep company holidays, and a global rotation for weekend support.

🎯 Requirements

• 2+ years of experience working in a technical customer support role or former experience as a software engineer. • Excellent written and verbal communication skills. • A deep understanding of developer workflows and build systems, including CI / CD environments such as GitHub Actions, GitLab, Circle CI, Jenkins, and Buildkite and SCM environments such as Git, SVN, Perforce etc. • Familiarity with Web Application Security concepts including OWASP Top 10. • Basic understanding of API and Webhooks. • Ability to work 9am - 6pm local time Monday through Friday; plus availability for rotational on-call support for weekend/holiday rotation.

🏖️ Benefits

• Our compensation package includes equity and benefits in addition to salary. • Comprehensive health plans • Generous vacation time • 401k • Learning stipends • Additional perks tailored to individual needs.