Bioinformatics Engineer – Customer Engagement

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

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Seqera Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🧬 Biotechnology

🔬 Science

Biotechnology • Science • Cloud

Seqera Labs is a company specializing in bioinformatics and computational biology, providing solutions for scalable and reproducible scientific workflows. Seqera Labs is the creator of Nextflow, a platform widely used by scientists for developing, executing, and sharing bioinformatics pipelines. The company supports complex data analysis by integrating with cloud computing, containers, and secure identity management systems. Seqera's platform accelerates genomic sequencing and research productivity, aiding institutions like the Wisconsin State Laboratory of Hygiene and Sweden's National Genomics Infrastructure. With a community-driven approach, Seqera enables collaboration and innovation among over 100,000 scientists worldwide.

📋 Description

• Act as a trusted technical partner to a portfolio of Seqera’s largest enterprise customers across big pharma • Build customer relationships and drive engagement and adoption of Seqera Platform, Nextflow, Studios, Fusion, and Wave • Work directly inside customer environments to deploy, scale, and deliver value from Seqera products across cloud and HPC • Troubleshoot technical challenges alongside customer scientists and engineers • Support strategic account health, retention, and expansion by surfacing risks and demonstrating ongoing value • Deliver scoped Services engagements including onboarding, pipeline optimization, custom workflow support, and best-practice guidance • Run and support technical syncs, product upgrades, proofs of concept, and workshops • Explain technical concepts and communicate findings to technical and non-technical customer audiences • Collaborate with Customer Experience, Product, and R&D teams and act as the voice of the customer • Contribute to engagement tooling and the knowledge base to track account health and enable proactive, data-driven engagement

🎯 Requirements

• Bachelor’s or Master’s degree in Bioinformatics, Computational Biology, Computer Science, or a related field • Hands-on experience developing and running Nextflow pipelines (nf-core and/or custom) in an academic or professional setting • Comfortable working in a Linux command-line environment and scripting with Bash and/or Python • Familiarity with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes), with a willingness to go deeper • Experience using Git/GitHub for code management • Genuine customer-oriented attitude • Self-motivated and proactive, able to work independently and as part of a team while juggling multiple accounts and priorities • Great interpersonal and communication skills, able to explain technical concepts clearly to scientists, engineers, and less technical stakeholders • Critical thinking and strong problem-solving skills • Attention to detail and organization • Creativity and curiosity across solutions provided to clients • Application must include a link to a public code repository and a short narrative describing ability, growth over time, and use of AI without handing over judgment • Application must include both the repository and narrative; applications missing either will not be reviewed

🏖️ Benefits

• Flexible working hours • International working environment with more than 25 nationalities • Continuous skills development • Team retreats and bonding activities • A culture where your opinion is valued and your decisions have a real impact on the industry • Excitement of a fast-growing startup in a constantly changing environment • 23 days for vacations per year • 3 days given by Seqera in December • National/public holidays according to your location • Equity • Private health insurance • Private life insurance • Pension Plan • Home office bonus (valued over 1,000 USD) • Subscription to Oliva, Mental Health App • Learning and development budget per year (1,000 USD)